Direct Gap

This is the cheapest buildings and contents cover I could find for our house after the renewal from our old insurer went up sharply. The site asked a lot of questions about the roof and the wiring, which I didn't mind because it meant the quote was accurate. Payment was simple and the policy documents arrived the same afternoon. Good for us.

Compared with the firm I'd been with for decades, this is a lot simpler to manage online. I can see my policy and update the address without ringing anyone. The cover on my home is the same as before for less money. Been with them a few years now and no complaints.

Compared with the big high street brands I looked at, this worked out a good bit cheaper for the same level of cover on our home. I've been on the same policy for close to eight years now and it's always renewed without fuss. The documents are clear and I know where to find them online. Happy with it.

Needed car cover quickly because my insurance lapsed the day before I was due to start a new job driving. Got on the site on my phone during my lunch break and had a policy by the time I got back. The price was reasonable for a young-ish driver with a short history. Docs came through in the email, so I'm sorted.

Really quick and easy, took maybe ten minutes on my phone. Didn't have to ring anyone, the app just walked me through it and the cover started the same day. Would use again.

The first thing I noticed was how little I paid for the policy compared to my previous one. Cover for the flat and the contents came in well under what I'd been paying, and the excess was sensible. Paid monthly without any extra fees. Nothing more to say really.

I needed to take out a policy in my own name after my husband passed, and I wasn't sure where to begin. I'm grateful that the staff on the phone were patient and explained each option without rushing me. The paperwork arrived promptly and was easy to follow. I'm content with the arrangement.

Sorted, and worth the time it took. I took out a policy for my mother's flat when she moved into the care home and needed the cover in place quickly. The staff were courteous and explained which bits of the policy would apply. Good value.

Needed cover for the van before I could start the new delivery round, and I'd left it far too late. Got quotes in about fifteen minutes and the price was a fair bit lower than what my broker had offered me. Policy documents came through straight after I paid, which saved me chasing anyone. Only thing I'd flag is that the excess is higher than I'd like, but for the money it's hard to complain about.

I've had the home contents cover with them for about eleven years now, renewing it each January. This year I switched the policy to a higher limit for the new telly and some jewellery my wife inherited. The renewal reminder came early enough that I had time to read through the changes properly. Still doing the same job it always has, which is fine by me.

Took out the landlord cover on a flat I rent out, and the cover includes the rent guarantee I wanted. Knew the tenancy rules and the terms well enough to check the exclusions quickly. Price was lower than most of the quotes I got and the documents turned up within the hour. Easy.