94%Would buy again
This is the cheapest buildings and contents cover I could find for our house after the renewal from our old insurer went up sharply. The site asked a lot of questions about the roof and the wiring, which I didn't mind because it meant the quote was accurate. Payment was simple and the policy documents arrived the same afternoon. Good for us.
Read moreCompared to the comparison site I'd been using, this came out a bit cheaper for the same cover on my car. Signing up took a while because it kept timing out on my phone, so I ended up doing it on the laptop. Once done the documents came through fine. Not bad, just a bit clunky getting there.
Read moreNeeded cover for the van before I could start the new delivery round, and I'd left it far too late. Got quotes in about fifteen minutes and the price was a fair bit lower than what my broker had offered me. Policy documents came through straight after I paid, which saved me chasing anyone. Only thing I'd flag is that the excess is higher than I'd like, but for the money it's hard to complain…
Read moreCompared with what I paid last year, this came in cheaper for the same car cover, which is the main reason I switched. The quote process asked a lot of questions about my driving history and the car's modifications, and it took a good twenty minutes to get through. Once I'd finished the documents arrived by email and the cover started on the date I picked. Would be happy to renew with them.
Been with them for the bike cover for a few years now and it does the job. The renewal email came through a bit later than I'd have liked, only about a week before the date, so I had to rush to check the details. Price went up slightly but still reasonable for what it covers.
Went with them for the car insurance after my last policy went up a lot at renewal. The price is good, a fair bit under what I was paying, and the cover looks the same. Setting it up took a bit longer than I expected because a couple of questions about my no claims needed a callback. Once I had the documents they were fine to deal with. Would probably go back to them next year.
Share your own experience to help other customers. Your review is published under your name.
Direct Gap is a UK insurance provider that sells car, home, pet and travel cover directly to customers rather than through brokers or comparison intermediaries. The company operates primarily online through its website, where customers can request quotes, manage policies and make claims. It is known for pairing its direct model with a focus on clear policy wording and straightforward administration.
Its customers are individual motorists and homeowners in the United Kingdom who prefer to buy cover without an intermediary. Direct Gap is part of the wider direct insurance market in Britain, and its products are arranged and administered for its own policyholders.
