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We needed cover for a trip to visit our daughter in Canada, and my husband's heart condition meant most of the cheaper options turned us down straight away. I was pleased that this site asked about his medication in plain terms and gave us a proper quote instead of a refusal. The policy wording took me a while to get through but the phone team were patient when I rang with questions. Everything arrived on time before we flew.

Bought an annual multi-trip policy before a summer of travelling, mainly weekend trips to Europe. The price was reasonable compared with the other comparison sites I tried and I liked being able to add a trip without starting again. The confirmation email took a while to arrive, around twenty minutes, which felt slow when I'd already paid. Policy documents were easy to find in my account afterwards.

The medical questions were clearer than I expected and I didn't have to guess what they meant. Quote came back quickly for a two week trip to Italy with my wife, and the policy schedule was sent straight to my inbox. Kept the cover details in my account for when I travelled.

Needed cover quick because I was flying out the next morning and had forgotten to sort it. Did it on my phone in the car park at the airport and it took about five minutes, the app was easy enough to use with one thumb. Done and dusted, cheers.

The quote page loaded really fast on my phone, which I didn't expect. Got a policy for a city break in Lisbon in about five minutes, and the cover kicked in straight away.

Compared with going straight to the big aggregator, this was a fair bit cheaper for the same level of cover on our annual multi-trip policy. The quote form asks a lot of questions and some felt repetitive. Policy documents came through by email within the hour, which was fine. Had a small issue getting the medical declaration section to save properly on the first go.

Good value for what we paid, and that's the main reason I'd go back. Bought a single trip policy for a week in Portugal, and the price was a bit lower than what the comparison sites were showing for the same cover. The only small niggle was that I had to dig around for the excess amount before I was happy, but once I found it the rest was straightforward.

Cheap cover that actually works, got a policy for a trip to Greece in like ten minutes. Didn't have to ring anyone and the documents came straight to my email. Would get it again no problem.

Renewed my annual multi-trip policy again this year, I've been with them for about eight years now. Each year the renewal reminder comes through a few weeks before it's due and it's a simple click to carry on with the same cover. Had to ring them once when my address changed and they sorted it on the call without any fuss.