bettersafe

Sorting my policy online was fine but the claim was a different story, you fill everything in and then nothing for days. Got an email on day six asking for a photo I'd already sent. Eventually paid out. Would be nicer if they just told you where it was.

Had a claim on my home policy after a burst pipe and the handler rang me back the same day. Documents were straightforward to upload and the payment landed in my account within a week. Knew exactly what the excess was before I started, which saved a lot of back and forth.

Compared to my old provider this one came in about a fair bit cheaper on the same level of cover, which is why I switched. The catch was the phone line, I waited a long time to speak to anyone when I had a question about my policy start date. The policy itself is fine and the price made it worth sticking with.

Bought their gadget cover for my new phone and laptop last month. Setting it up in the app took about two minutes and the policy documents turned up in my inbox straight away. Good value for what it covers, would happily use them again.

I've been with them for years now, so I got the cover because my old policy was coming up for renewal and I didn't want to shop around again. Renewal is always handled without fuss and the reminder letter comes in plenty of time. Staff on the phone have always been patient when I've needed them, and the price has stayed sensible year after year.

Took out a motor policy on the site and it was cheaper than the comparison sites suggested. The only thing that annoyed me was the quote changed slightly when I went back to check it. Still, it's sorted and the cover is what I wanted.

I know the market well and this is the home policy I renewed with them. The cover levels are sensible and the excess is clear. Renewal went through without any trouble and the documents came straight to my email.

Compared with the big comparison sites this came out about thirty quid a year less for the same excess, so I went with it. The renewal reminder arrived a bit late which was irritating, but the policy documents were easy to find and the cover is what I wanted. For the money it's hard to argue with.

Needed contents cover fast after moving into a rented flat with a dodgy boiler. Compared three sites and bettersafe was cheapest for what I needed. Took five minutes to set up and the cover started the next day.

Took out a travel policy for a trip to Lisbon and the whole thing was done in about twenty minutes on my phone. Price was fine, nothing jumped out as a rip off. Only niggle was the confirmation email went to spam so I had to dig it out, and I'd have liked it a bit sooner.