89%Would buy again
I needed landlord buildings cover for a rental property I inherited, and I know the market fairly well from years of managing a couple of other flats. The quote was competitive, the cover wording was clear, and the renewal reminder came through on time. Would use again.
Read moreI have been with ALA for over a decade and I'm afraid the service has slipped. My renewal went up by a fair bit with no real explanation, and when I rang about it I waited on hold for nearly forty minutes. The cover itself still does the job, but I'm starting to look elsewhere.
Read moreThis was my first time buying from ALA and the first thing I noticed was how clearly the questions were laid out, I didn't have to guess what they meant. I'd never bought cover for my laptop before so I was nervous. The confirmation came through within a few minutes and the policy details were easy to find in my account.
Read moreCompared with what I was paying before, the quote from ALA came in a bit cheaper for the same cover. Signing up took a while as the site timed out once and I had to start again. Policy documents arrived by email the next day though.
Bought a pet insurance policy for my cat through the app last month. It was quick to set up and I liked being able to add the cat's details in a few taps. Only thing is the excess is a bit steep, so I've made a note to check it at renewal.
Really happy with ALA, got my car insurance sorted in about 15 mins on the site and the cover is spot on for what I need. Price was a bit higher than the comparison sites but the monthly payments are easy and the app is decent. Would sign up again.
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ALA Insurance is a UK insurance provider that sells a range of personal insurance products directly to consumers. Its offering covers motor, home and related cover, with policies arranged and managed through its own online channels. The company is known for building its business around direct sales rather than relying on a traditional high street presence.
Its customers are individuals and households in the United Kingdom who want to buy cover without going through an intermediary. Customers manage their policies, make changes and make claims through the company's website and contact channels.
