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95%Would buy again

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This score is based on 19 real reviews

Reviews (19)

Got the second model after all

I went for the second option they offer after reading up on the first, and it has been reliable since I got it. The delivery came a day later than the tracking said, which was a bit annoying. Otherwise it's been good and the price was fair for what you get. I know this area well enough to say it's a decent pick.

Jordan W.
1 person found this helpful

Needed it urgently and got it

Needed it urgently after my last one packed in and this was the quickest option I could find. Booked it in the evening and it was sorted the next morning. Simple and no fuss.

Sam W.
1 person found this helpful

Reliable for years but a bit slow lately

The first thing I always notice is how dependable they have been, I have been using them for close to a decade and nothing has gone badly wrong. Lately though things have slowed down a fair bit. My last request sat for about four days before anyone looked at it, and I had to phone to get a reply. It still gets done in the end. I just wish they'd be a bit quicker about it these days.

Carol G.
0 people found this helpful

Got the basic plan

Got the basic plan last month and it's been spot on so far. Signing up on the app took about five minutes and the first payment went through no bother. Only thing I'd change is the notifications, they're a bit much. Otherwise dead easy.

Kwame D.
1 person found this helpful

Exactly what i was after

This is exactly what I was after and it does the job without any faff. I know this kind of product pretty well after using a few different ones, and this one just makes sense. Setup took me ten minutes and I've had no problems since. Would be my first recommendation to a mate.

Zainab S.
3 people found this helpful

much better than the last lot i tried

Compared with the last provider I used, this was far quicker to set up and the process felt much more logical. I have been working in this area for years so I know what good looks like. The support team knew their stuff and answered my questions without fobbing me off. Really solid, I would sign up again without thinking twice.

Daniel S.
0 people found this helpful

been with them years now

I've been borrowing from them on and off for about six years and the process has barely changed, which I actually like. The app shows you the balance and the next payment date before you even log in properly. Last spring I missed a payment by two days because of a bank holiday and rang them, and they sorted it out with a small payment plan without any fuss.

Simon P.
6 people found this helpful

first time using them and it went well

This was my first time using them and I was a bit nervous about whether it would be straightforward, but the booking screen was clear and I got through it in one go. I picked the basic option and it arrived on the day they said. The person I spoke to afterwards was friendly and sorted a small query without fuss. Feels like a sensible place to start.

Jessica D.
2 people found this helpful

Needed a fix for a recurring problem

I needed a proper fix for a problem that kept coming back on my old setup, and I've been in this line of work long enough to know the cheap quick fixes don't last. The process was clear from start to finish and the support team walked me through the settings. Nothing about it felt rushed. Pleased with the result and the way they handled it.

Darren B.
0 people found this helpful

Needed something for the flat move

We needed something quick for the move because our old setup fell through the week before. I looked at three other places and this was the easiest to book, with a clear price on the page. Everything turned up when they said it would. Glad I went with them.

Michelle C.
3 people found this helpful

Sorted, and a nice surprise

Honestly this was sorted quicker than I expected and it's been a nice surprise. I'd been comparing a few places and this was the one that made it easiest to get started. No complaints at all.

Claire C.
4 people found this helpful

similar to the other one but a bit cheaper

Compared with the other one I was looking at, this came out a little cheaper and the set up was a bit more intuitive. I looked at four options before picking this and it was the only one where the instructions made sense first time. Delivery was fine though the box was a tad bigger than I needed. Happy enough with it.

Thomas J.
0 people found this helpful

Better than my old provider by a mile

Compared with my old provider this was much easier to get going with, and the forms weren't full of jargon. I had been putting it off for ages because the last switch was such a headache. The advisor I spoke to talked me through every step and checked I understood before moving on. Everything arrived when they said it would and the paperwork was tidy. I'm very happy with the change.

David S.
12 people found this helpful

the money came through the same day

I applied on a Tuesday afternoon and the money was in my account by the Thursday morning, which I didn't expect at all. The application itself took me a good while because they wanted quite a few bank statements uploaded, and the upload kept timing out on my laptop so I had to do it in pieces. Once it was done though the decision came back fairly quickly and the repayment dates were laid out clearly on the page.

Jacqueline L.
3 people found this helpful

Simple and straightforward

I was quite pleased with how easy it was to apply, I'd been dreading filling in forms but the questions were in plain English and I got through them in one sitting. The approval email arrived promptly and the funds were in my account by the afternoon. Very grateful for it.

Elaine O.
12 people found this helpful

good for short term cash

If you need a small amount for a few months this does the job fine. I've used short term lenders before and the application here is about as quick as they come, the bank details step is clear. The only niggle is the interest is on the higher side compared with a credit union, so I'd check that first. Money arrived the same day I was approved.

Muhammad B.
0 people found this helpful

better than the big names

Compared with the big names I usually go to, this was noticeably cheaper for the same level of cover and the website made the comparison easy. I know this area well and I was sceptical at first. The sign up took a while because of a few verification steps, but once I was through, everything ran smoothly. The team answered my technical questions properly on the phone, which I appreciated. I would go with them again without hesitation.

Thomas B.
2 people found this helpful

the sign up page is the best bit

I signed up for the premium tier because I wanted the extra features, and the sign up page is honestly the best bit. The options are clear and you can see exactly what you're getting before you pay. I've been using similar products for years so I know the difference. Everything has worked as described since.

Tomasz D.
1 person found this helpful

Not what i was told at the start

I have to say the service did not match what I was promised when I first enquired, and it took a fortnight before anyone got back to me. The outcome was eventually fine, but I was left chasing them several times. The price was also higher than I had been quoted at the outset. I would think twice before going back to them.

Michael C.
1 person found this helpful

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About Simian

com, and it is listed on this site under the General category. Little is publicly documented about its product range, delivery arrangements or the services it provides to customers. Shoppers wanting to learn more about Simian are best served by reading its own website and the reviews written by people who have dealt with it directly.

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