95%Would buy again
I'd had quotes from three other places and two of them wanted a phone call before they'd even give a figure, which put me off. This lot showed me the levels and what each one covered right on the screen, so comparing was painless. The policy started the same day I paid and the paperwork came through by email within the hour, which was a relief with our new cat coming home that weekend.
Read moreI bought a policy for my labrador after reading a few reviews, which is how I ended up with them. When I made a claim for his knee surgery it took nearly three weeks just to get an acknowledgement, and I had to chase them twice by phone. The eventual payment was fine but the wait was frustrating, and I'd expect better from something I'm paying for every month.
Read moreI'd been with a different company before and this one was noticeably quicker to sign up with. The old one wanted a phone call and a waiting period, whereas here I had cover the same day. The monthly cost is a little higher than the cheapest quote I found, and the policy wording is longer than I'd like, but the claim process has been straightforward so far and I like being able to check everything…
Read moreI got my first puppy in the summer and realised I had no idea what cover to get, so I looked around for a while. I went with this one because the policy explained the excess really clearly. Signing up was straightforward and the welcome pack arrived by email the same afternoon. The only thing I'd change is that the app is a bit slow to load on my older phone, but the cover itself has been fine so far.
What I liked most is that you can upload vet receipts straight from the app while still in the waiting room. Got a small claim paid quickly and it saved me filling in forms. Only downside is the price went up a bit at renewal, but it's still fine.
We moved house last spring and the old provider wouldn't transfer our cover, so I needed something sorted within a couple of days. Signing up online took about ten minutes and the cover started the same week. Only small gripe is that the confirmation emails went to spam for me at first, so I nearly missed the policy documents.
My cat got into something nasty last year and the vet bill was a shock, so I finally got her insured. Took about ten minutes to sign up online. The only small annoyance was that the policy PDF took a while to download, but it's all there now.
I've been using their pet insurance for about six years now, first for our old spaniel and now for the new pup. Renewing was painless again this year and the price went up only slightly, which I wasn't expecting. The one thing I'd flag is that the claims side can take a bit longer than I'd like when they ask for extra vet notes, but they have always paid out in the end.
I'd been with a different company before and this one was noticeably quicker to sign up with. The old one wanted a phone call and a waiting period, whereas here I had cover the same day. The monthly cost is a little higher than the cheapest quote I found, and the policy wording is longer than I'd like, but the claim process has been straightforward so far and I like being able to check everything in the app.
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