95%Would buy again
I'd had quotes from three other places and two of them wanted a phone call before they'd even give a figure, which put me off. This lot showed me the levels and what each one covered right on the screen, so comparing was painless. The policy started the same day I paid and the paperwork came through by email within the hour, which was a relief with our new cat coming home that weekend.
Read moreI bought a policy for my labrador after reading a few reviews, which is how I ended up with them. When I made a claim for his knee surgery it took nearly three weeks just to get an acknowledgement, and I had to chase them twice by phone. The eventual payment was fine but the wait was frustrating, and I'd expect better from something I'm paying for every month.
Read moreI'd been with a different company before and this one was noticeably quicker to sign up with. The old one wanted a phone call and a waiting period, whereas here I had cover the same day. The monthly cost is a little higher than the cheapest quote I found, and the policy wording is longer than I'd like, but the claim process has been straightforward so far and I like being able to check everything…
Read moreHad cover with them for a few years now and it does the job. Renewal price went up more than I'd have liked, and I did ring to ask why and got a bit of a runaround. Still, the claims I've made have been paid, so I'm staying put for now.
I know the product area well and this was about what I expected from the market, but the claim process was slower than I'd like. I sent the invoice and it was a few days before anyone replied, and then they needed a form that I had to print and sign. The payment came through in the end and the policy itself is fair, so it's a middling experience rather than a bad one.
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