95%Would buy again
I'd not expected the team to be so helpful when I rang about my husband's allergy, but they went through every item with me patiently. The labels are clear and the gluten free range is good. Delivery came exactly when promised, and the driver carried the box to the door. I have recommended them to my neighbours already.
Read moreOrdered on Friday for Saturday delivery and it didn't turn up until Monday. Support took ages to reply, like two days, and then just said sorry. The food itself was fine when it arrived but I'm not waiting that long again.
Read moreI tried the coffee beans after comparing three or four other roasters online first. The beans are roasted to order and you can tell from the smell when you open the bag. Flavour is bright and clean, lots of fruit notes in the filter brew. Price is about average for specialty beans, not the cheapest but fair. The bag arrived a day later than they quoted, though the tracking page was accurate about…
Read moreI'll admit the bread from Sephra is dearer than what I get from the baker in town, and I did think twice before ordering. The loaves do keep a good few days though, which I didn't expect. When I rang with a question about the delivery slot the lady was perfectly pleasant and sorted it out. I wouldn't say it's a bargain, but I don't regret trying them.
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Sephra USA is the American arm of Sephra, the German maker of Sephra milk frothers, tea and coffee products and related kitchen accessories sold under its own brand. The range centres on hand-operated and electric milk frothers for home baristas, alongside coffee and tea specialities that suit the same kitchen routine. The company sells its products through its own website and through selected retail partners, with the brand positioned for people who prepare drinks at home rather than in cafés.
Sephra USA presents its products with a focus on simple preparation and consistent results for everyday use, and its website sets out the models and their intended uses in plain terms. Its customers are mainly home coffee drinkers and those who enjoy making lattes and cappuccinos without commercial equipment.
