95%Would buy again
We needed a bit of life cover when we bought the flat and wanted something that wouldn't cost a fortune. Compared a few quotes and this one came out as good value for what it covers. Took about twenty minutes to set up online and the policy documents arrived the next day.
Read moreTook out a small savings plan through the app. Kept getting logged out halfway through the form and had to start again twice. Got it sorted in the end but it was annoying.
Read moreI needed to arrange a plan to help with my late husband's affairs and to make sure there was something set aside for the family. I found the team patient when I rang with questions, which I appreciated at a difficult time. The paperwork was a little lengthy to get through and took some time to return, but everything was handled properly in the end and I'm glad I went ahead with it.
Read moreCompared with the high street bank I was using before, this feels a bit more straightforward to manage. Fewer confusing extras to wade through. The only niggle is the online account takes a while to link up with my other accounts, so it wasn't instant. Otherwise fine.
I've been a member for years and the policy has never given me a problem. The only thing is getting through on the phone can take a while, I waited about twenty minutes last time. Still, when I did speak to someone they were helpful and sorted out my question straight away.
Moved my pension over from my old provider and the fees here work out noticeably lower, which was the main reason I switched. The transfer itself took about six weeks, longer than I expected, but the updates kept coming so I knew where things were. Worth a look if you're comparing.
I needed a small loan quickly to cover a car repair, so I compared a few lenders online. This one had a clear eligibility check and I was told straight away whether I'd been approved. The money reached my account the next working day. The only small annoyance was the form asking for the same details twice, but it wasn't a big deal.
I've had my savings plan with them for about fifteen years and it's always run smoothly. Paying in each month is simple and the statements arrive on time. The only thing is the app login asks me to reset my password more often than I'd like, but otherwise I'm happy.
I needed to arrange a plan to help with my late husband's affairs and to make sure there was something set aside for the family. I found the team patient when I rang with questions, which I appreciated at a difficult time. The paperwork was a little lengthy to get through and took some time to return, but everything was handled properly in the end and I'm glad I went ahead with it.
I opened a stocks and shares ISA with them last spring and I'm pleased I did. The paperwork was clear enough and the account was set up within a week or so. The only thing I'd mention is the fees are a little higher than some of the big names, but I haven't found the service lacking.
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Scottish Friendly is a mutual financial services organisation based in Scotland that offers life insurance, savings and investment products to individuals and families. The company is owned by its members rather than external shareholders, which shapes its focus on long-term customer outcomes rather than short-term returns. Its products are sold through a network of financial advisers and directly to customers, and the company is known for its tax-efficient savings plans and its community-oriented approach.
Scottish Friendly serves customers across the United Kingdom who are looking to protect their families or plan for the future through regular savings and investment. Customers can manage their policies and savings through online accounts and by contacting the company's service team directly.
