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78%Would buy again

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This score is based on 18 real reviews

Reviews (18)

Needed something for the gym

I needed a proper plan for my protein and calories because I'd been guessing for months and it showed. Signed up in a few minutes and the plan felt about right from day one. Happy with it so far.

Tariq P.
0 people found this helpful

Needed a reset after christmas

Needed something to get me back on track after the Christmas madness. Signed up on my phone in about five minutes and the plan starts the next day. Pretty easy so far.

Amelia R.
1 person found this helpful

The weekly check in call

The weekly check in call is the bit I've liked most after being with them for nearly three years. Same coach most of the time, so she knows what I eat and what's been going on. Booking the calls through the app takes seconds.

Richard L.
1 person found this helpful

The supplements arrived late

The supplements I bought through the site were the cheapest I could find but they took nearly two weeks to arrive, and the tracking didn't update for most of that time. The bottle was not quite as pictured either, the label was a different colour to the photo. Customer service eventually sorted a replacement but it was a lot of back and forth for something so small.

Jonathan H.
1 person found this helpful

Better than the big name apps

I've used most of the big calorie and nutrition apps over the years, so I know the area well. This one is less cluttered than the others and the food logging is quicker, which is the main thing for me. The barcode scanner works well with supermarket items here, which the others often don't.

Joe O.
1 person found this helpful

Slow to get going

Signed up on the site and it took ages to get through the questions about my health history. The plan itself is fine but the first login kept asking me to verify my email. Took a couple of days to get a reply from support too. Once I was in it was alright.

Emeka M.
2 people found this helpful

decent but pricey for what it is

It does what it's meant to do and the meal guidance is fine, but I think it's dear for what you get each month. I tried it for three months and then cancelled because I could sort most of it myself with a free app and a bit of planning. The cancellation was a faff, I had to email them as the button on the account page didn't work for me. Not a terrible service but I wouldn't rush back.

David H.
2 people found this helpful

A better alternative to the clinic

I had previously been attending the clinic in person, which meant long journeys and waiting rooms, and this has proved a far more convenient option. I was rather pleased with how the guidance was laid out, and the dietary notes were clear and sensible. I do appreciate the courteous manner of the advisers when I've had cause to write to them.

Julie H.
1 person found this helpful

clear and sensible

I was pleased that the signup took very little time and the staff replied to my query within a day. The guidance is clear and well set out, though I did find the app a little fiddly.

Jean F.
4 people found this helpful

compared it with the dietitian

I compared it with seeing a dietitian through the NHS and the wait for that is months, so this was the obvious choice for me. The guidance is straightforward and the weekly plans are practical enough that I don't have to think too hard about meals. It's kept my weight moving the right way since the spring.

Ashley E.
1 person found this helpful

sensible and clear

The plan is sensible and clearly laid out, which is what I was after. I did find the calorie targets a little on the low side at first, though my doctor was happy with the approach once I showed her. The advice on portion sizes has been very useful.

Wendy W.
0 people found this helpful

The meal plan kit

Bought the meal plan kit and it arrived the next morning, which was quicker than I expected. Most of the ingredients were fine but one of the sauces was missing. Support sorted it out but it took a few messages.

Rebecca J.
4 people found this helpful

The portions were off

The portions in the first box were smaller than the guide said and I had to add extra to get through the day. Support got back to me after three days and sorted a replacement but it was a bit of a faff. The recipes are easy enough and the food tastes fine. Probably would not sign up for a full year.

Lesley R.
12 people found this helpful

the printed meal guide

I asked for the printed meal guide as I don't much care for reading things on a screen. It arrived in a plain envelope within the week and the print is nice and large, which I was grateful for. The recipes are straightforward and my husband has been quite taken with the soups. I wrote to thank them for the guide and received a polite reply the same afternoon.

Judith H.
1 person found this helpful

Worth every penny for the price

Honestly this is good value for what you get, and I've been using it for about four months now without any problems. I compared it with two other services first and they were charging more for less. The sign up took maybe ten minutes and the support chat answered me within the hour when I had a question about my plan. Would happily carry on paying for it.

Lindsay C.
11 people found this helpful

Cheapest option that actually works

Cheapest option I found that actually does the job, and I've been on it since the summer. Sign up took two minutes on my phone and the app opened straight away. Meal ideas are fine, nothing amazing but enough variety that I'm not bored yet. Had one issue where a reminder came through twice but I messaged the support team and they sorted it the same day, no bother at all. Would sign up again.

Mason P.
3 people found this helpful

Needed something for my back

I'd been putting off sorting my diet out after the doctor flagged my blood pressure. A mate said to try this, so I signed up on the site and it asked a few questions about my habits. It's been a bit of a change but it's sensible and I feel better already.

Ahmed R.
1 person found this helpful

Compared it with the gym app

I compared it with the gym app I was already using and this one felt more focused on what I was actually eating rather than just workouts. The meal planner is simple and the portions make sense for someone my size. I like that it doesn't push supplements at you every other screen.

Claire H.
1 person found this helpful

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About Otofonix

Otofonix is a UK-facing brand in the diet and health category, offering products aimed at people looking to support their everyday wellbeing. Its range centres on supplements and wellness products that customers can buy directly through its website. Its customers are adults who want a straightforward way to add targeted nutritional support to their routine.

The company sells online and ships its products to customers across the United Kingdom. Reviews on this page reflect the experiences of people who have purchased from the brand and used its products.

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