Hear-Better

I needed something for work because phone calls in the open plan office were becoming impossible. I'd never had any kind of hearing support before, so it was all new to me. The fitting was thorough and the staff were kind about my questions. Pleased with how it has gone so far and the team checked in after a week.

The price for the rechargeable aids was noticeably lower than what I'd seen at the high street, and that was the main reason I went with them. Signing up was easy enough, though the booking page kept timing out on my phone so I ended up using the laptop. The fitting itself was done properly by a qualified person who took their time. Had a bit of a wait for the follow up appointment slot but nothing serious.

Looked at four or five places before settling on Hear-Better, mostly on price and whether they'd let me speak to someone properly. Their hearing check was booked in minutes and the person who did it actually explained every step. Felt looked after.

Compared with my old aids these are miles clearer in noisy pubs, which is the thing I cared about most. I've spent years knowing the tech and these hold up well against the premium makes. Battery life is decent and the charger case is solid.

Bought a pack of replacement wax guards for my existing aids. They arrived fine but the packet was a different size to what the listing showed, so I had to rummage about for the right ones. Pricey for what you get.

Compared with the big brands I looked at, this was much cheaper for the same functions. Sign up took minutes and the aids turned up well packed. I've had them a couple of months and I'm pleased with the sound.

I used to go to the high street chain for my aid checks and this beats it by a mile. The follow up appointments are booked around my schedule without me chasing anyone, and the adjustments have been spot on over the years. I've been a customer for about eleven years now and have never had a reason to leave.

Good value for a proper fitting with a qualified person doing it. The aftercare booking was easy and the reminder texts actually helped. I would go back for the annual check.

I needed a fitting after my ears blocked up badly on a flight and wouldn't clear. The site had a slot the next day which saved me. It has been a few years and I've used them since, mostly reliable though the reminder texts are a bit frequent.

My husband stopped hearing the television properly and it was driving us both mad. We started looking after his GP mentioned a few options. The team were patient with him and the trial period let him try things at home.

The price was lower than the high street, which is why I went with them. Took about a week to get the appointment confirmed though, and I had to chase once.

Bought the rechargeable pair and they charge quickly overnight. Setting them up through the app took a couple of minutes and the connection to my phone is reliable. Nothing has gone wrong yet and the sound is clear on calls.

Not impressed with how long my warranty claim took. I sent the paperwork in March and heard nothing for three weeks, then got told a form was missing that I had already sent. Eventually sorted but it was a faff for something that should be simple.

I was surprised that the fitting appointment ran close to two hours, which I did not mind at all. The aids themselves are comfortable enough though I do still find them a little fiddly to put in.

Quick one from my phone, these beat my old set by a mile. Compared to the cheaper ones I tried first, the sound is way more natural and they don't whistle. Booking the fitting was easy too. Will definitely be coming back.

I needed help because the ringing in my ears had got worse and was keeping me up at night. I'd never been to anyone about it before, so this was my first time. The consultation was thorough and they gave me a few sound options to try at home. Nice and calm throughout, though the follow up took a while to book.

These are the best value I have come across for the level of support. The aftercare calls are useful and the adjustments are quick. Would happily pay for them again.

Honestly really happy, booked a test online on Monday and was seen Thursday. Quick on the phone and the app shows my results so I can check them on the bus. Only thing is the parking near the clinic is a pain but that's not their fault. Would go back.

Booked the basic hearing check through the site, which took about five minutes. The clinic was clean and the audiologist explained everything clearly. The only small niggle was the confirmation email going to spam for me, so I had to search for it.

This was my first time getting my hearing checked properly, so I was nervous. I bought the starter package and the booking was easy on the site. The team explained the results in plain English, which helped a lot. Only downside was the waiting room was packed.