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Virgin Mobile

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Reviews (19)

Compared it to my old provider

Compared to my old provider, this was far easier to get going with. I didn't have to wait on hold for ages and the online account set up in a few minutes. My new SIM arrived the next morning and the signal's been reliable around the flat and on my commute. Happy so far.

Sophie S.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.1 person found this helpful

Way quicker than my last lot

Compared to my old network the sign up here was miles quicker, took about ten minutes on my phone while waiting for the kettle. Got my new number working same day and the data came on straight away. No calls from anyone trying to sell me extras either, which was a nice surprise.

Liam E.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.1 person found this helpful

cheap and cheerful

Cheap and cheerful is the best way to put it, the monthly cost is well under what I was paying elsewhere for the same data. I did check the small print first and there were no nasty surprises on the bill. The sign-up took ten minutes and I've had no problems since.

Fatima R.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.1 person found this helpful

loyal customer and glad of it

I have been with them since they were called something else and the service has never let me down. The thing I notice most is that when I ring the number I actually get a person who knows my account without me having to go through my date of birth three times. Bill comes in the same every month, which suits me fine as I like things steady.

Pauline T.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.1 person found this helpful

Good on the whole but took a while to sort

I needed a new plan when my old contract ended and the choice on their site was clear enough. The part that dragged was the number porting, which took a few days longer than they said it would and needed me to ring up once to chase it. Once it went through the calls and data have been fine and the price is reasonable for what I use.

Steven S.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.1 person found this helpful

upgraded my handset plan

Took out a new handset plan with them last spring, the one with the bigger data allowance. Been a customer for a good few years now and the upgrade went through without any fuss. Would stick with them.

Sanjay F.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.2 people found this helpful

been with them for years and still happy

Been with them for about six years now and the thing that really stands out is how little I have had to think about it. My bill has barely moved in that time, which is more than I can say for the last two providers I used. I rang them once when my contract was up and they sorted a better deal in about ten minutes, no fuss at all, and I have just carried on since.

Joanne J.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.3 people found this helpful

sorted, no drama

Honestly this is sorted and I have no drama with it. I signed up on the app on my lunch break and the new SIM came through the letterbox the next day. Data is quick around uni and the bill is what I was told it would be. Would switch again if I had to.

Sophie M.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.0 people found this helpful

Switched from giffgaff

Compared to giffgaff, the signup here took a bit longer because they asked for my old number details twice, but once it was done the switch over was smooth. Got my SIM through the post in two days and the data has been fine in my flat and on the train into Leeds. Costs about the same as I was paying before, which is what I wanted.

Kirsty F.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.3 people found this helpful

Needed a backup line for work

I needed a backup line for work when my main phone kept dropping calls on site. I know the networks pretty well from years in telecoms so I went in expecting to compare coverage maps. The plan here has decent coverage in the areas I work and the SIM turned up quickly.

Mark M.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.3 people found this helpful

Needed a plan for my mum

I needed a plan for my mum who was going on holiday and needed data abroad without a massive bill. Checked a few options first and this one had the roaming bundle that made sense. Activating it online was quick and it just worked when she landed.

Lisa O.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.1 person found this helpful

got the sim last week

Got the sim last week and set it up on my phone in like five mins. Data's fast enough for scrolling and the app is decent for checking my balance. Nothing to complain about so far.

Jodie N.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.2 people found this helpful

Better value than the big names

Compared with the big names, this turned out to be better value for what I use, which is mostly calls and a bit of email. Signing up was straightforward and I had the new SIM in a couple of days. I am keeping it for now.

Michael P.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.1 person found this helpful

clear and straightforward throughout

The first thing I noticed was how plainly the monthly charge was set out before I agreed to anything. Their staff were polite and took the time to explain the terms properly. I have found them very reasonable to deal with, and I would have no hesitation in recommending them to a friend.

Christine W.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.3 people found this helpful

Sim arrived but the signal was odd at first

The SIM arrived in a couple of days which was good, but the signal in my house was a bit odd for the first week and I had to ring up to be sure it was not just my phone. They were helpful when I rang and the agent talked me through a settings change. Once that was sorted it has been fine, and the price is still good for what I get.

Michelle R.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.0 people found this helpful

Would happily stay with them

I would happily stay with them, the service has been reliable for the whole time I have been on it. The signal at home has never let me down and the bill is exactly what I expected each month. I found the online account easy enough to use once I had got my password sorted.

Linda V.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.1 person found this helpful

sim turned up but took ages to activate

Got the SIM through the post a few days after ordering, which was fine, but activating it on the app kept asking me to verify my details again and it took a fair while before my data actually started working. Once it was sorted the signal's been decent and the data is more than enough for my gaming on the bus. Just a bit of a faff at the start.

Mason S.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.4 people found this helpful

Best of the ones i looked at

This is the best of the ones I looked at, and I compared a few before picking. The price per gig was lower than the big names and the contract was shorter. Took me a while to decide but I am glad I went with them. The app shows exactly what I am using each month which helps.

Jordan B.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.1 person found this helpful

Needed something cheap for my nephew

I needed something cheap for my nephew who is starting college and needs a phone that works without costing a fortune. The plan I picked is well priced and the setup took about ten minutes online. He has been using it without any trouble since it arrived.

Gareth Y.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.2 people found this helpful

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