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LightSpeed Broadband

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Reviews (19)

Needed it for working from home

I needed a stable connection quickly because my old line kept dropping during video calls. Booked it through the app on my lunch break and had a date for the engineer within the week. Speed is fine, though the app took a couple of goes to log me in.

Dev R.
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Good value for the speed

Got a fibre package here at a lower monthly cost than what I was paying before, and I'm not paying for anything I don't use. Speed is what they advertise and the router sits nicely on the shelf. Setup took me about fifteen minutes and that was all I needed to do.

Darren C.
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proper fibre and it holds up

This is the best fibre I've had in a while and I've been on quite a few networks as a home worker. Latency is low, which matters for gaming and calls, and the router handles several devices without fuss. Setup was simple and the engineer knew exactly what he was doing.

Gareth D.
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Better than my last one

I looked at a few different providers before going with them, and this gave me a bigger data allowance for less than my last deal. The connection has been noticeably quicker in the evenings, which was my biggest concern. The sign up took a bit of back and forth on the phone but it was all sorted in the end.

Liam W.
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Great value for us

We needed something that wouldn't cost the earth for a family of five and this does the job well. The monthly price is one of the lower ones I've come across, and the speed holds up even when everyone's online at teatime. I'd have been happy to pay a bit more for a faster set up, but the router was quick to install and the engineer was polite and tidy.

Samantha W.
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switched from a rival

I needed faster broadband for the kids streaming at once, so I was comparing a few providers before picking this one. The price was about the same as the others but the included speed was higher. The signup asked me for the same details twice, which was annoying, but it's worked well since.

Jamie B.
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Better than my last supplier on speed

I've been on a few different fibre deals over the years and this is faster at peak times than my last one, which was the same wholesale network. The contract terms are clearer too, I can actually see when the price goes up. Customer support took a while to pick up when I rang about a dip in speed, which is my only real gripe. Would stay.

Jamie C.
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been with them for years

I have been with them for a good few years now and I bought the upgraded router last spring when the old one started dropping. It arrived quickly, the instructions were clear and I had it running within the hour. Speeds have been steady ever since and I have no complaints.

Steven B.
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very reliable broadband

I would say this is the most dependable internet provider we have had at our home in many years. Installation was arranged promptly and the engineer was courteous and tidy about it. We have had no interruptions since, which I am grateful for, given how much we rely on it.

Rosemary C.
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better than my old provider

Compared with my previous provider, this is a clear step up for the money I pay. The line has stayed up through the winter storms, whereas before we lost it most weekends. The only thing I'd mention is the phone line took a while to answer when I rang about a bill question.

Angela D.
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Quick sign up, works fine

Signed up on my phone during my lunch break and it took maybe ten minutes. Line came live the day after like they said. Happy so far, will update if anything changes.

Emily E.
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Needed a reliable line

I needed a more reliable line because we work from home and my old connection kept cutting out during the day. The sign up was straightforward enough but the engineer was booked for nearly two weeks away, which was longer than I'd hoped. When it was finally installed the connection has been decent, though I did have to ring the support line twice to get the router setting changed.

Derek T.
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Compared to my old deal

Compared with my old deal this is about the same speed but costs a little more each month. I had hoped the upgrade would be cheaper since I'd been with them ages before, but that wasn't the case. The router works fine and I haven't had any drops yet.

Ayesha P.
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Installer came when promised

The engineer turned up in the morning window they gave me, which I didn't expect honestly. Setup took about an hour and the router lights came on straight away, so no faff with the phone line. Only thing is the app asked me to set it up twice.

Thomas C.
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Ordered the fibre upgrade

I ordered the fibre upgrade after looking at a few other providers and this was the one with the clearest pricing. The router turned up in a couple of days and the engineer came when they said. The connection is fast and steady, and I've had no drops yet.

Gemma O.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.1 person found this helpful

decent but pricey

Honestly I'd say this is the right choice if you want a reliable connection and don't mind paying a bit extra. I compared a few providers and this was the most expensive by some margin, though the speeds back that up. Fitting was smooth, although the engineer's appointment window was wider than I'd have liked.

Rob F.
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First month was a bit of a wait

Went with them because the sign up page was clear about what I'd pay. The connection went live a few days later than the date they gave, with no real reason. Once it was running it's been steady for games and streaming.

Rhys A.
AI-generated sample. Written by AI as an example, not by a customer. It doesn't count towards the rating.2 people found this helpful

Tried three before choosing

We tried three different providers before settling on this one, mainly because the fibre router here came with a proper mesh extender included. The extender arrived with the router and covered the back bedroom properly for the first time. Setup was quick and the app walked us through each step.

Michelle C.
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fibre package from the site

Signed up for their fibre package after looking at three other providers, and the price on the site was the lowest I could find for the speed. The router arrived in a few days and setup took about ten minutes with the app. Speeds have been consistent in the evenings, which was my main worry, so I'm happy with it.

Piotr S.
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