KCOM

We needed a reliable home phone line after my husband's health got worse and we wanted calls to be clear. I signed up through the website, which was a little slow to load on my laptop, but the adviser on the phone was patient and explained everything. The line has been steady since it was installed. The only niggle is that the welcome pack took a while to arrive, though I wouldn't say that is a serious problem.

The speed on the line is way below what the package said, I'm getting maybe half of it in the evenings and it stutters on calls. Checked the router and restarted a few times with no change. Had to wait four days for someone to ring me back about it. Not impressed so far.

Got the broadband and wifi pack and it's way better than my old contract. Router arrived in a couple of days and plugging it in was easy. Speed is good and my video calls don't freeze anymore.

Got the phone and broadband bundle last year and it's been fine honestly. Signed up on the app in like ten minutes, no faff. Install was booked for the next week and the engineer turned up in the morning. Wifi's been reliable in my flat, even with my housemates gaming all night. Would sign up again.

Ordered the broadband bundle on the app and the router was at my door in two days. Set it up myself, took about 15 mins. Speed is decent, buffering only when everyone's streaming at once. Only thing is the install slot was a bit vague, had to ring to pin it down.

I compared three or four providers before choosing this one and it was dearer than the cheapest I found, which was a little disappointing when I first saw the bill. The reason I stayed is the connection, which has been steady since installation with no dropouts on the phone line. Signing up took a bit longer than I expected because I had to confirm my details twice. The engineer was courteous and tidy. On balance I'm content with it.

Bought the mesh wifi add-on to cover the back bedroom and garage office. The kit turned up in two days and the extenders paired with the main router without much fuss. Coverage in the garage is solid now, and I can stream and video call at the same time. The app was clear enough to set up the guest network too.

Compared with a couple of cheaper rivals this is a bit dearer once the set up fee is added, though the connection itself has been decent. Being my first contract with anyone I wasn't sure what to expect, and the sign up was clear enough. Router arrived quickly. Fine for what I need.

Compared a few broadband providers before picking KCOM and they were clearly the better deal for what we needed in our area, with a fixed price that doesn't creep up after the first year. The sign up was quick and the router turned up when they said it would. Speeds have been steady since we switched over and we've had no drop outs in the evenings, which was our main worry with the old setup. Happy with it so far.

Our old line went down and we needed a new one sorted fast for working from home. Booked it online during my lunch break. Engineer came the next afternoon, which was great. Price is a bit above what I was paying before but the connection is solid.

Compared with my previous provider this is clearly the better choice, with a line that doesn't crackle and a bill I can actually follow. The switch was smooth and nobody made me feel rushed on the phone. Very pleased indeed.

Honestly they are a sensible choice if you want a stable connection and a human on the phone when you need one. Looked at several providers before settling and this one wasn't the cheapest by a fair margin. Sign up was simple enough though. Works well enough for us.

Really happy with the service, it's been great from start to finish for my first ever broadband contract. The order process walked me through each step and I wasn't left guessing what came next. Installation took under two hours and the engineer explained the router settings clearly. Connection has been quick and steady since.

We needed to move our line when we changed house, which is why I got in touch. The connection is reliable once it's running, but the install was pushed back twice and I had to take time off work for it. The engineer who finally came was good. Speeds are solid now.

It's a fair service but it isn't the cheapest out there. The line itself has been steady and calls are clear, which is what we wanted. The set up fee came as a surprise when I first saw the bill, and cancelling the old contract took a few calls to sort out. Delivery of the router was fine, just took a few days. Okay if you value a stable line over saving a few pounds.

I needed a faster line for the household and wanted to avoid paying for extras I'd never use, so the plain package was what I went for. The price is fair for the speed and there were no hidden add ons in the bill. Setup was easy and the first month's invoice matched what I expected.

Honestly I was nervous about switching providers for the first time, but this has gone really smoothly and I'd say it's been excellent so far. The team on chat answered my questions straight away and the install was done on the day. Speeds are steady and the bill is easy to read.

Our bill on the fibre package came in lower than what we were paying before, and the price is locked for the contract term so it's one less thing to worry about. Signing up on the site took about ten minutes and I didn't get pushed into any add-ons. The connection has held up fine with three of us streaming at night. Nothing flash but it's good value.

The mesh add on was the bit that changed things, because the signal used to die completely in the bedroom at the back of the flat. I set it up myself in about twenty minutes following the app, and the speed upstairs is basically the same as next to the router now. Got a reply from their chat team quick when the second unit wouldn't pair, and they fixed it on the call. Would order it again.