Highland Broadband

The first thing that annoyed me was the engineer, who was meant to come between 8 and 12 and didn't show until gone two, then said the line wasn't ready and I had to ring them to rebook. Once it was sorted the connection has been fine but getting there was a faff and I lost most of a day waiting in.

Honestly the thing that surprised me most was that the engineer turned up in the morning window they gave me and had the new line working before lunch. I had been dreading it after reading about other providers. The app walked me through the setup and I didn't have to ring anyone. The speed is fine for our two kids gaming and streaming at the same time, and the bill came out exactly as quoted. Would sign up again.

Got the bundle with the cheapest plan they offer and it does everything we need. Set up was done in a day and the router is fine. Good value for what we pay each month.

Went through the options on the site before signing up and this came out cheapest for what we need. The plan is sensible, nothing more than we use, and the monthly cost has stayed where it was quoted. Installation was done on the date given and the engineer tidied up after himself. Would sign up again without a second thought.

Bought the mesh kit when the flat wifi kept dropping in the kitchen. After comparing a few providers we went with them mainly because the bundle was cheaper. The kit set up in about twenty minutes with the app and the signal now reaches the garden too.

Compared with the previous provider, the connection here is far more reliable, we used to lose the line every evening. I have been a customer for a good while now and the bills have been accurate. The phone line is clear when I ring about anything and I have never been kept waiting too long.

Happy with them so far, signed up last month and the connection was live the same week. Customer support answered my chat within a couple of minutes. Good first impression.

Switched from my old provider and honestly it is a lot better, the router connects faster and the wifi reaches the back bedroom now which it never did before. Signing up was done in about ten minutes on the phone to be fair. The install was a bit late in the day. Would be a fair bit more fun if the app worked properly too.

We needed a reliable connection for working from home and they have never let us down in the six years we have been with them. Speeds stay steady in the evenings and when something has gone wrong the engineer has always turned up when they said. Happy to stick with them.

ok so the wifi finally reaches my room which is the main thing. signup was pretty quick on my phone, just a few taps. the wait for the install was a bit longer than I'd have liked, like almost a week, but once it was in it's been solid. gaming ping is good too. would say yeah

Took the fibre package with the mesh add on for the house. It was about a fiver a month cheaper than the big names at the time. The engineer had to come back once because the cabinet outside was not labelled right, which took an extra week. Speeds are fine now though and nothing has dropped out since.

Got the fastest package they do and honestly the speed is mad, downloads finish before I've even put the kettle on. Setup was really easy too, just plugged the thing in and it worked. Signed up through the app in like five minutes.

The signal in our part of town is patchy, and this was the only one that gave me a proper speed test result I could show my husband. I compared three before choosing. The monthly cost is a few quid more than the cheapest option, though. Setup took a few days longer than the site said.

Needed a faster line because I stream and game, and my old provider could not give me more than a few megabits. Switched over with the same number and the speed test shows what the package promises. The router is a bit basic but it does the job.

Exactly what I needed for a home office with two laptops and a video call setup. The package has held up well through busy weekdays and I know the speeds I am paying for. Installation went smoothly and the engineer was thorough.

Coming from a rubbish cable deal, this felt much quicker to get going. Ordering took a few minutes online and the box arrived on time. The only thing I would mention is the first bill came with a small charge I did not expect, but it was sorted when I rang.

I needed broadband quickly after moving into a new flat and this was the first provider I tried. The sign up took about fifteen minutes and the engineer came out the following week. The connection has been solid, though the first bill took a few days to show in my account.

I was not sure about changing providers but the process was simple and the staff were courteous throughout. The package is fairly priced for what it offers and the engineer arrived when promised. I have no complaints and would be happy to recommend them to my neighbours.

Compared with the rival I was on before, the speeds here are noticeably better at peak times, which matters when the whole family is online. Ordering was a bit fiddly because the address lookup did not find my flat first time. The install was done on the day and the router has held up well.

We needed broadband for the grandchildren's online schooling and the house has terrible signal. Compared three providers and this one gave the clearest answer on speeds for our postcode. The price is in line with the others and the contract was straightforward to read.