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84%Would buy again

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This score is based on 19 real reviews

Reviews (19)

The online account

I've been using the online account for a couple of years now. The dashboard shows everything clearly, and I've never had trouble making a payment. Only thing is the password reset email sometimes lands in spam.

Philip O.
0 people found this helpful

A few hiccups with the form

The application form asked for the same information twice, which I found a little irritating. The specific thing I used was their small loan and it did the job in the end. Once the money was through, it was handled properly and I have no complaints about that side of things.

Gary C.
1 person found this helpful

A fair deal but took its time

I compared a few providers before going with this one, and it came out a fair deal on the monthly figure. My concern was that the process took a while, with a few days between the form and the money landing. Customer service was polite on the phone when I queried a date, but I would have liked things to move quicker.

Donna M.
0 people found this helpful

similar to others but tidier

I've used a few of these before so I knew roughly what to expect. Compared with the others this is a bit more straightforward to log into and check the balance. The statement emails arrive on time. One small gripe is that the app asks you to re-enter your details more often than it should.

Daniel B.
0 people found this helpful

Best of the ones i looked at

Compared about four of them before picking this, and it came out ahead on the total cost. The booking took a while because the form made me enter my address twice, which was a bit annoying. Otherwise the service did what I needed and I've got no real complaints. Would go with them again.

Mohammed K.
3 people found this helpful

good value for what it is

I checked the price against two other places and this came out cheapest once the fees were added in. The only thing that put me off a bit is the confirmation email took nearly a week to arrive, so I rang to check. They were polite and sorted it on the spot. The service itself was straightforward and the costs were all shown up front.

Joan G.
2 people found this helpful

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About VideoProc

VideoProc is a software company that makes video processing tools for desktop computers, with products covering video conversion, downloading, editing and screen recording. Its best known product is VideoProc Converter, which handles format conversion, compression and hardware accelerated transcoding across Windows and macOS. The company sells its software online through its own website and does not operate physical shops.

Its customers are mainly home users, content creators and people who want to convert, download or edit video files without a technical background. Software is delivered as a download and licensed for use on a personal computer, with a free version available to try before purchase.

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