Better Air

I booked the spring service for the boiler through the website, which I found perfectly simple to navigate, and I was grateful for the reminder. The engineer arrived on the morning he was expected and was thorough without being hurried. He explained what he had done and why, and left the paperwork neatly on the side. I would have no hesitation in booking them again.

I've been using this company for close on eight years now, mostly for the yearly service on the boiler. What I bought and keep coming back for is the maintenance plan, which saves me worrying about it. The engineers are always polite and the reminders arrive before I forget. Long may it continue.

Compared with the bigger firm I'd been quoted by, this came in a fair bit less for the same job, and I checked twice because it seemed too good. The service was the same standard as far as I could tell, and the engineer didn't try to upsell me anything extra. Good value for what we needed, and the invoice was straightforward.

Never used a service like this before so I wasn't sure what to expect, but the booking page walked me through each step without any jargon. The first visit was on the day they said and the engineer was polite and explained things properly. The only thing I'd flag is the payment screen timed out once and I had to start again.

I bought the annual cover plan after my boiler started making a horrible noise, and I wanted something sorted before winter. Signing up on the site was quick, and I got a confirmation email within minutes. When the first callout came, the engineer was on time and fixed the fault in one visit. Happy so far, and I'd sign up again.

Used to be with another provider for our service plan and they charged more for less. Switched to this lot a few years back and the difference is clear, with reminders that actually arrive and engineers who turn up when they say. Renewal was painless and the cost stayed where it was. Nothing to grumble about.

Our boiler packed in on a Sunday night and we had no heating or hot water for the kids, so I was desperate. I booked online late on Sunday and someone rang me back first thing Monday to confirm a slot. The engineer turned up within the window, explained what had gone wrong without making me feel stupid, and had us sorted the same afternoon. Really grateful.

Boiler died on a Friday so I needed someone quick. Booked from the site on my phone during my lunch break and got a text back straight away. Engineer came Saturday morning which I didn't expect. Fixed it, charged what they said, done.

Best decision I made this year was booking the annual gas boiler service with them, and I've had three different outfits over the years so I know the difference. The engineer turned up in the window they gave me, explained what he'd found, didn't try and sell me anything I didn't need, and gave me the safety certificate there and then. Booking on the site took about five minutes.

Needed my boiler looked at because it kept cutting out and I was going mad. Booked on my phone in about two mins and they rang back quick. Guy came out, fixed it, done. Honestly no faff at all, would use again.

Compared with the firm we had before, this company is considerably more organised, and I say that as someone who has had dealings with a good many tradespeople over the years. The engineer who came out was punctual, courteous and clearly knew his business. The cost was reasonable and I was not asked to pay for anything I hadn't agreed to. I'm glad we made the switch.

We booked the annual gas safety check and boiler service last autumn. The price was lower than what we'd paid before, and the engineer came on the day they said, which is rare. He tidied up after himself and gave us the certificate on the spot. Good, practical service for the money, nothing more to it.

Lead with the price, because it was lower than what I was paying before for less cover. The renewal reminder came through a month early, which gave me time to shop around, and I ended up staying put. Nothing to complain about on the money side.

First time using them, and it was a lot easier than the last firm I had out, who kept me waiting a week and then cancelled on me. This time I booked online, got a confirmation, and the engineer turned up when promised. Everything was done properly and the price matched the quote. Glad I gave them a go.