WILLOW OF LONDON

Looked at several places before choosing this one, mainly for the reviews. The rug is fine, the colour is a little different from the screen but that's always the way. For the price I expected a bit more. It does the job.

Honestly really easy to sign up and book, took about five minutes on my phone. The app is simple to use and the confirmation came straight away. Would use again, no complaints at all.

Got the matt black wall clock for the hallway and it's a proper statement piece. Quiet tick, which I was worried about, and the hands are easy to read from across the room. Arrived well packed with no dents or scratches. Quick and easy to order too.

Working from home properly now so I needed a decent desk chair. Went for this one because it had decent reviews and the price was OK. Built it in about twenty minutes. Chair is comfy enough, but the arms were a bit wobbly until I tightened them.

I've bought from the usual high street place for years but tried this one for a set of napkins. They cost a bit more than I'd usually pay. The napkins are lovely and the delivery was prompt.

Compared it to the same bedside table I'd been looking at in a big homewares shop, and this was about a third cheaper. Arrived in one piece, just needed a bit of patience with the little legs. Happy with it for the money.

Our old kettle packed in so I needed a replacement fast. Ordered on my lunch break and it was at the door the following afternoon which was good. It works fine, boils quick. Box was a bit crushed when it arrived but the kettle itself was fine so I'm not bothered.

Bought the chunky knit throw in grey. It's gorgeous and really soft, I've been living under it since it turned up. Delivery was quick too, two days. Only thing is it's a bit smaller than I thought but it's still lush so whatever.

I had been buying the same type of bedding from a shop I trust and thought I'd try this one. Their sheets are not as soft as the ones I usually get and the pillowcases were smaller than stated. I was not able to get a response to my first query for almost four days. I am sure it is fine for some people but I will be going back to my usual supplier.

I ordered the round wall mirror and it came with a small chip on one edge. I emailed them with a photo and they said they would send a replacement, which they did, but it took about a week to sort out. The replacement was fine and the rest of the order was packed well. Price felt a bit high for what it is.

I needed a birthday present for my sister at short notice and wanted something that would arrive in time. The site showed next day delivery which is why I went with it. The candle set looked just like the picture. Delivery was a little later than promised but it still got there the day before.

I am pleased to say the armchair cover I ordered has proved a sound purchase. The fit is snug and the fabric has held up well through a few washes. The instructions were clear and the staff member who answered my query on the phone was patient and helpful. Delivery arrived on the date given. I have no reservations about recommending the company to friends who like a bit of nice furnishing.

I would happily order from them again. The cushion covers arrived promptly and the colour is exactly as shown. The checkout was straightforward and I had no difficulty with the payment. I am grateful for the courteous email confirming the dispatch.

The first thing I noticed was how carefully the order was packed, with tissue paper and a little card inside the box. It made the unboxing feel like a present. The lamp itself is solid and the bulb was already fitted. Took a bit longer than the estimate to arrive but the tracking kept me updated so I didn't mind.

What struck me first was the weight of the cushion, far more substantial than I had expected for the price. It has a removable cover which I have already machine washed without any shrinkage. The order arrived on the promised day and was well protected. I am content with the purchase and would look here again.

Bought the lined curtains in the cream shade, the ones I've been eyeing for months. They hang beautifully and keep the draughts out, which is what I wanted. I've been a customer for years now and these are as good as the rest.

We needed a proper blackout blind for the spare room because the window faces the street and my husband works nights. I looked at a few other places first, including two big chains, and kept coming back to this one. The measuring guide was clear and the blind arrived looking just like the photos. It fits perfectly and the room is properly dark now, which is all we wanted.

The ceramic plant pot with the drainage hole is lovely, honestly one of the nicest bits of home stuff I've bought. Looks even better in real life than online. Nothing else to say.

I used to buy from a big online retailer but I think I prefer this one now. The prices are a little higher on some things but the quality feels better and the packaging is nicer. Delivery took the usual few days. It's a small thing but I like that the emails are personal.