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89%Would buy again

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This score is based on 19 real reviews

Reviews (19)

Been using them for years

We needed a new fridge freezer for the holiday let and I've used this site for almost ten years now, so it was the first place I checked. Ordering was quick, the price was fair for what we got, and it arrived when they said it would. Really easy to deal with.

Stephanie P.
1 person found this helpful

needed a new charger

Needed a new charger for the work laptop as mine stopped working on Monday. Ordered it on my phone at lunch and it was dead easy. Took a bit longer to arrive than I hoped, but fine.

Emeka O.
3 people found this helpful

Good value for the money

Honestly they're good value, I went through three other places before settling on this one. The price was lower than the rest and the quality is fine for the money. Checkout took a couple of minutes and the parcel came well packed. Would happily order again.

Ben V.
1 person found this helpful

Bought a pair of trainers

Got the trainers on my phone during my lunch break, took about two minutes to check out. Arrived Thursday in a proper box, fit true to size and the grip is decent. Fine for the gym and the odd run. Would get them again.

Toby Y.
0 people found this helpful

Bought a set of bulbs

Picked up a multipack of LED bulbs for the hallway and kitchen. Price was a few quid less than the big supermarket site and they arrived in two days. One bulb in the pack was a bit dim compared to the rest, so I think I'll keep the receipt just in case. Otherwise decent value for what you pay.

Paul G.
2 people found this helpful

Sorted in the end

Found exactly what I needed for the garden shed, and that was the verdict for me. The order went through without any bother and the instructions were clear. Good price for what you get.

Roger D.
0 people found this helpful

Bought a new kettle

Got a new kettle from them last month after the old one finally gave up. Ordered on a Sunday night and it turned up Wednesday morning, which is about what I expected. Nothing wrong with it, just wish the tracking updates had been a bit more frequent.

Andrew F.
3 people found this helpful

Tidy little drill

The specific thing I bought was a cordless drill for odd jobs around the flat. It's light and the battery holds its charge well. Only issue was the box came slightly crushed on one corner, though the drill itself was fine.

Ashley S.
1 person found this helpful

better than the usual place

Compared with the usual place I go to, this was a much easier order to place. I've been a customer for a long time and they've always been good to deal with. The rug arrived rolled tight and undamaged.

Gillian S.
2 people found this helpful

Better than the high street

I did look at the high street first, but found the prices there rather steep compared with what I found here. The order was simple to place and I was grateful for the clear confirmation email. It arrived in good order and I'm pleased with the purchase.

Wendy L.
0 people found this helpful

A bit pricey

I compared a few places before buying and this one came out dearer than the big online shops. The item itself is fine and it arrived in one piece. Took a few emails back and forth to sort out the order confirmation though, which was a bit of a faff.

Rebecca A.
1 person found this helpful

Liked the choice

The range was what caught me out, they had far more options than I expected for a set of storage boxes. I looked at a few other sites first and this lot had the right size in stock. Ordering was painless and it arrived in good nick. Happy with it.

Megan J.
1 person found this helpful

solid kit for the money

Ordered a set of socket bits and the quality is better than I expected for the price. I've got a fair bit of tool kit at home so I know what to look for. The site listed the exact fittings and the parcel turned up in a day. No complaints.

Mohammed D.
1 person found this helpful

always reliable

We needed a replacement pair of garden chairs after the storm damaged the old ones. I've been ordering from them for years and they've never let me down. Ordering was simple and the chairs came well wrapped.

Richard S.
1 person found this helpful

cheaper than the rest

I checked a couple of other sites first and this one came out cheaper for the same thing. The order was easy and the item was packed well. Took a day or two longer than I'd hoped to arrive.

Natalie W.
1 person found this helpful

First order, nice surprise

The first thing I noticed was that the site showed a delivery date before I'd even paid, which I didn't expect. I'd been nervous about ordering from somewhere new for a birthday present. The item came on the date given and was well wrapped. The only niggle is the checkout asked me to make an account, which took a bit longer than I'd like. Otherwise a smooth first experience and I'd be happy to order again.

Priya B.
2 people found this helpful

Needed new blinds

We needed new blinds for the spare room after the old ones snapped. I know a fair bit about window coverings, and these don't match the description. The fixings were the wrong size for our frames and the sign up for the return took a while to get going.

Zoe W.
1 person found this helpful

Lovely reading lamp

I bought a reading lamp for my husband's birthday, as his old one had given up. The lamp arrived on the Tuesday they promised and was very carefully packed. It is sturdy and the switch is easy to find in the dark, which matters to us. Everything was clear from start to finish and I was grateful for that.

Sheila D.
2 people found this helpful

Sorted my order fast

Really happy with this, ordered a new hoodie and it turned up quicker than I thought it would. The sizing guide was spot on so no returns needed. Checkout was quick, I saved my card details so next time it's even faster. Price was fair for what you get, nothing to complain about really. Got the hoodie in black and it looks sick.

Tyler M.
0 people found this helpful

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About Understatement

Understatement is an online retailer based in the United Kingdom that sells clothing and accessories with a restrained, understated design approach. The brand focuses on simple silhouettes, neutral palettes and considered fabrics intended to be worn across seasons. Its range is sold through its website, which handles ordering and delivery directly to customers.

Its typical buyer favours minimal, versatile wardrobe pieces over trend-led fashion. The company is known for its emphasis on everyday wear that pairs easily with existing clothing.

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Online shopping | Fashion

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