RealCraft

I've bought from them a fair few times over the years, but this time I compared it with the shop I used to use and it doesn't feel as sturdy. The hinges on the cabinet are a bit loose out of the box. Delivery was on time though, and the price is still fair.

Needed a replacement part for a boiler fault on a Sunday and the site had it listed for Monday morning. Checked out on my phone in about two minutes and got a confirmation email straight away. Got it Monday, fitted it, job done. Quick and no fuss.

I ordered a bedside lamp and it arrived with a small crack in the base, which was a bit disappointing as it was my first order. The return form was fiddly to fill in and it took a few days to get a reply from support. They did send a replacement, but I felt it dragged a bit.

Bought a set of replacement garden hose fittings. The price was lower than the big DIY chains and the quality is perfectly good for the money. Arrived in two days, no damage. Nothing to complain about, I'll use them again for sure.

Needed a desk chair fast because my old one snapped. Found these after a quick search and the price was decent. Ordered on the Sunday and it came Wednesday, which was pretty good. Chair's fine, a bit firmer than I expected but I'm sure I'll get used to it.

I've ordered from them for years and the loft ladder I got this time was exactly what I wanted, sturdy and the hinges feel well made. Delivery was a day later than the site said but they sent a text ahead, which was appreciated. The only niggle is the instructions were a bit vague on the second bracket so I had to watch a video to get it lined up right. Still, happy with it and I'd order again.

The checkout asks for a lot of details before you see a final price, which slowed me down. Once I got past that the order itself was fine and the tracking updates were clear. Pricing is a touch above a couple of rivals I know, but I'd still go back.

I checked three places before settling on this one, mainly because I wanted a decent travel kettle for the caravan. The one that stood out was the simple sign up, I was done in under five minutes with no endless forms. Delivery was quick and the kettle is well made, and it was the cheapest of the three by a fair margin. Happy with it.

Compared it against the place I'd used for years and this beats it on the spec sheet, the tolerances are tighter and the packaging was sensible. Ordered two items, both arrived well protected and the parts fitted without any faff. Would happily order again.

Decent for the money, I'd say. Ordered a set of cable clips and tidy ties for the shed. Price was fair and it arrived in two days. Only thing is the instructions were a bit vague, but they do the job.

Honestly, it was brilliant for a first order and I'd tell anyone to give them a go. I'd been put off by reviews elsewhere but everything went smoothly from the checkout onwards. The item came well wrapped and looked exactly like the photos, and when I had a question the chat team answered within minutes. I wish I'd found them sooner, and I'm already thinking about what to get next.

I compared this against my usual supplier for a replacement tap cartridge, and the fit is much the same. The instructions were not quite as clear as I would have liked, but I managed. Delivery was prompt and the price is reasonable, so I'd order again.

What stands out to me after all this time is that the account still remembers my usual delivery address and the sizes I pick. I've been a customer since they were a small outfit and the site has got a lot smoother without losing that. Last month I reordered in about two minutes and it all came through as normal, no fuss at all.

I compared a few sites before choosing this one for a set of curtains, but the order came through with the wrong colour and I had to chase them for a replacement. The curtains themselves are fine but the process was frustrating. Another fortnight went by before the right ones turned up, so I'm unlikely to order again.

Honestly really good, booked it on the app and it was sorted in a few taps. The reminders came through on time and the whole thing felt dead simple. Would use again no problem.

We needed a new bike lock after the old one got cut through outside the station. I know a fair bit about locks and I looked at the specs closely before ordering. This one is solid, the mechanism is smooth and the key cylinder feels well cut. Dispatch was quick and it came packed neatly.

I was looking at a high street shop for a winter coat but this was way cheaper for basically the same thing, so I went with it. The fabric feels decent and the zip works fine. Delivery took about four days, which was fine, and nothing was damaged. Happy with my first order and I might try their other stuff.

We needed a proper sofa for the new flat after the old one fell apart on the move. Looked at a few places first, including two big names and a local shop, and the price here was lower for something that looked just as solid. Ordered on a Tuesday and it turned up the following week, bang on time, and the fabric is exactly as shown. Really pleased with it, the cats have already claimed it.

Honestly it's fine. Ordered on the app, it was easy enough, and it got here in a couple of days. Quality is okay for the money but I've seen similar stuff cheaper elsewhere so it's a bit meh. Would probably look around next time.