95%Would buy again
I bought the hand cream with the shea butter, which my daughter recommended to me. It arrived promptly and was very nicely packed, and the instructions for use were printed clearly on the tube. I found the process of ordering quite straightforward and the customer service team were most courteous when I rang with a question. I shall certainly order again.
Read moreBought a tinted moisturiser on offer, the price was the main reason I went for it. When it came the shade was darker than the swatch on the site and I had to contact them to ask about swapping it. They replied after four days and sorted the exchange, but the new one was still a bit off and I've not used it much. Not the best value in the end.
Read moreThe first thing I noticed was how easy it was to filter by skin type, which saved me scrolling through loads of stuff I'd never buy. I'd been nervous about ordering a face mask from a site I'd never used before but the whole thing was quick and the box turned up the next day, well packed and no fuss. Would order again for sure, I've already got my eye on a serum.
Read moreHad a look at another beauty app first and this one was way easier to use. The filters work properly and the checkout didn't keep asking me to log in. Got a face mask that came in a few days and it's been good so far. Price was a tiny bit more than the other place but the delivery was quicker.
The mini sample of the serum that came with my order was the bit I liked most, it let me try it before committing to the full bottle. Delivery was a day later than the estimate but the email kept me updated. Price is about average.
Honestly this is where I go for my shaving stuff and it has been reliable for years. The one thing that annoyed me this time was the returns form, it took a few goes to find the right page. Otherwise my order turned up when they said it would and the prices are fair.
I was a little doubtful about buying a cleanser online, but I've been impressed with how the process went. The product is the one I asked the assistant about by email, and their reply came within the day. It arrived on the day they said it would, which I appreciated. The price is a touch higher than the pharmacy, though it wasn't unreasonable.
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Planet Beauty is an online retailer of beauty products, selling skincare, make-up, fragrance, hair care and bath and body items from a wide selection of established and independent brands. The website is organised by category and brand, with editorial guides and product content that help shoppers compare formulas and find products suited to particular skin types and concerns. The business operates primarily online and ships orders across the United Kingdom, and it also offers gift wrapping and a loyalty scheme for regular customers.
Its customers are mainly adults who buy beauty products for themselves and who look for a single place to browse several brands without visiting multiple shops. The company is known for its range of premium and prestige labels alongside more affordable options, and for its returns process and customer service channels that handle questions about products and orders.
