Marks and Spencer

Compared with the catalogue I used to order from, the website is far easier to use and I can see the full range without flicking through pages. I have been a customer for well over twenty years and the quality of the underwear has stayed consistent. Delivery has always been reliable for me.

Needed a school jumper for my son who had grown out of everything over the summer and the school uniform shop was sold out of his size. Ordered on a Sunday evening through the site, it arrived Tuesday morning, quality is better than I expected for the price and the sizing chart was spot on. Checkout was easy too, saved my card details which made the second order even quicker.

I have been using the food delivery service for a long time and the Sunday roast kit is the thing I order most. It arrives chilled in good time, with clear instructions on the box. The portions have stayed the same size over the years, which I appreciate.

I've been ordering my underwear from them for about twenty years, and the bras in my usual size were still exactly the same fit as last time. I had a little trouble finding my size on the new website because the menus have been moved about, but once I found the right section it was simple enough. Delivery was quick and the parcel arrived when they said it would.

Compared with the other big department stores I have tried online, this site is much quicker to get round and the filters actually work. I ordered a jacket and a pair of boots and both were exactly as pictured. The checkout had no fuss and I had my confirmation straight away.

Needed a birthday present for my mum with only three days to go and no time for the shops. Looked at a couple of other sites first but this one had the gift wrapping option and next day delivery at a reasonable price. Everything came on time and wrapped nicely.

Bought a cardigan in the winter sale and the price was hard to argue with. It is heavier than I expected and has kept me warm on the commute. Two washes in and it has not pilled, which is more than I can say for some of my other stuff.

Needed a last minute birthday card and a candle for my sister and it was all in the app. Ordered on the bus and it was ready at the store the next afternoon. Super quick.

Honestly the best way to describe it is that everything worked first time. Ordered a pair of trousers and a shirt, the tracking updated properly and the parcel came the next morning. The trousers fit exactly as the size guide said and the stitching looks solid after a few wears.

Really easy, the site let me pick a gift card and send it straight to my brother's email in about two minutes. The gift card arrived within minutes and he got it the same afternoon. Didn't have to queue anywhere which was a relief.

The free returns label printed inside the lid of the box is the detail I liked most, no hunting for a printer or a postage receipt. I sent back a dress that was the wrong length and the refund hit my account within a few days. Nice and simple from start to finish.

Ordered a set of bath towels and a pair of pyjamas on the site on my lunch break. What stood out most was that the free delivery kicks in over a certain spend and I was just under it so had to add a random jar of chutney. The towels are lovely and thick, arrived in two days, and the site was easy to use on my phone.

I shop here for basics because the prices are sensible and I don't have to pay for delivery over the minimum spend. A pack of pyjamas and a pair of slippers arrived in good order. I check the sales page every week and usually find something worth getting.