John Lewis & Partners

The size of the rug was what I noticed most, it was exactly the dimensions I needed for the living room. Looked at a few options on the high street and online and this one was the most expensive by a bit. Quality feels good and the colour is lovely in the room. Delivery was fine too.

Honestly one of the easiest orders I've done online. Checkout was quick, I got the email confirmation straight away and the tracking was spot on. Got my new kettle and it arrived the next day, which was great. Would order from them again no problem, will probably be my first stop now.

Got a set of white bedding for my new flat and it arrived in good time. Lovely soft cotton and the packaging was neat. Ordering was simple and I didn't have to make an account to check out, which I liked.

The fitting instructions with the dishwasher were what I noticed most, they were clear and the diagrams actually matched what I had under the sink. I've bought a few things from them over the years, mostly homeware, and this was no different. The order took a little longer to confirm than I'd like, and the delivery window was a bit wide, so I had to take a morning off, but the machine itself is fine and the price was fair.

We were expecting our second baby and needed a cot sorted before the due date, so we wanted something safe and decent without spending a fortune. Looked at a few options and this one was the best value for the features. Delivery was booked for a specific morning and they texted an hour before. Assembly was straightforward and the mattress fits snugly. Happy with it.

Our old iron had started leaking so we needed a replacement quickly. Ordered on a Monday and it turned up Wednesday morning. Works perfectly and the cord is a decent length, so pleased with it.

The fabric on the cushions is a lot thinner than it looked on the site, and the colour is a bit more muted. Stuff works fine but I was expecting something richer. Delivery was on time at least. Probably would not order the same again.

We needed a replacement kettle for my mum's flat after the old one gave up, and she's rather particular about what she uses, so I wanted something dependable that she'd feel comfortable with. I ordered through the site on my laptop and the checkout was straightforward, with clear descriptions of what was included. It arrived well packed and within the time they gave, and mum has been using it every morning since without any complaints.

Got a cordless hoover from the site as this was my first time ordering from them. It works fine and was easy to set up. Delivery took longer than the estimate though, nearly a week, and nobody told me about the delay until I checked the tracking myself.

Had a look at a couple of other retailers for a new games console bundle, but this one had the better deal on the extra controller and it was cheaper once I'd added everything up. Ordered it on a Friday night and it arrived Saturday, which was mad. Setup was simple and the box was in perfect condition. Would happily buy from them again.

Really happy, got the new trainers I wanted in the right size and they came the next day. Ordering on my phone was easy enough, I saved my details so checkout took about a minute. Nothing to complain about at all, will be back for the next pair.

Compared it with two other stores before buying the washing machine, and the price was about the same but the delivery and installation were included. Nothing else I looked at offered removal of the old one. Very happy with the whole thing so far.

Wanted a decent D lock as my old one got cut, so I needed something that would actually stop a cheap angle grinder. Bought one that is rated well in the security ratings I knew about. Arrived fast and it feels proper heavy duty. Just a little bit pricey for a lock, but I expected that.

Bought the cotton duvet set in the sale and it's been on the bed for two months now. Feels solid and washes well at forty degrees. The only thing is the postage charge was a bit steep for what it was, but the price itself was fair.

Ordered a lamp for my flat and checkout was dead easy on my phone. Thing is it said in stock but actually came two days later than I thought. Lamp is nice though, exactly like the pictures.

Ordered a jacket and it was too big so sent it back. Got the return label fine but the refund took about two weeks to show up. Had to chase it through the app. Wouldn't say it was awful, just slower than I expected for something so simple.

Used to buy my kitchen stuff from a supermarket, but this site had a much better range of pans. Ordered on my laptop and the tracking updates were really clear. Pans are heavy and well made, so I'm chuffed.

Checked a couple of other sites for the same pair of headphones and they were a few quid cheaper on one of them. Still went with here because the returns are simpler and I wasn't sure about the sound. Delivery was next day and the packaging was tidy. Only small gripe is the price difference, which is annoying.

The price was the first thing I checked and it was lower than the other places I looked at. I went for a standard washing machine delivery and they took the old one away too. The app made it easy to rebook when the first slot clashed with work.