84%Would buy again
We needed a replacement kettle for my mum's flat after the old one gave up, and she's rather particular about what she uses, so I wanted something dependable that she'd feel comfortable with. I ordered through the site on my laptop and the checkout was straightforward, with clear descriptions of what was included. It arrived well packed and within the time they gave, and mum has been using it…
Read moreThe fabric on the cushions is a lot thinner than it looked on the site, and the colour is a bit more muted. Stuff works fine but I was expecting something richer. Delivery was on time at least. Probably would not order the same again.
Read moreThe fitting instructions with the dishwasher were what I noticed most, they were clear and the diagrams actually matched what I had under the sink. I've bought a few things from them over the years, mostly homeware, and this was no different. The order took a little longer to confirm than I'd like, and the delivery window was a bit wide, so I had to take a morning off, but the machine itself is…
Read moreGot a cordless hoover from the site as this was my first time ordering from them. It works fine and was easy to set up. Delivery took longer than the estimate though, nearly a week, and nobody told me about the delay until I checked the tracking myself.
Ordered a jacket and it was too big so sent it back. Got the return label fine but the refund took about two weeks to show up. Had to chase it through the app. Wouldn't say it was awful, just slower than I expected for something so simple.
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John Lewis & Partners is a British department store group that sells fashion, home furnishings, electricals, beauty, toys and food under one roof. Its range spans its own-brand lines, including John Lewis, Partners and Heal's, alongside a selection of third-party designer and high street labels. The business is owned by its employees, who are known as partners, and this shapes how the company presents itself to customers.
Customers shop both in the company's department stores across the United Kingdom and through its website, where orders can be collected in store or delivered to the home. The company is known for its after-sales services, including installation of large appliances, extended guarantees and the Price Promise on selected lines.
Online shopping | Homeware | Cosmetics & personal care | Children & baby | Electronics | Fashion
