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88%Would buy again

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This score is based on 17 real reviews

Reviews (17)

Very pleased with the way it was handled

I am very pleased with the way the whole arrangement was handled from start to finish. The application was clear, the agreement was sent to me in plain language, and the funds reached my account when promised. My question about an early repayment was answered courteously and promptly. I have no complaints whatsoever and would gladly deal with them again.

Simon B.
1 person found this helpful

The transfer fee was higher than I expected

I used the transfer service to send money to family abroad and the fee was higher than I'd been expecting from the homepage. The sign up was fine and the account was ready the same day. The money took closer to three days to arrive than the one or two I'd been told, and when I rang about it the wait on hold was long. It got there in the end but I'd check the full cost before you send.

Eleanor V.
0 people found this helpful

Nearly as good as the big banks

Compared with the big banks this is nearly as good for everyday stuff, though the app feels a little less polished. Took a couple of days to get approved after I sent my documents in. The fees are lower than what I was paying elsewhere, so it's worth the wait.

Oliver P.
0 people found this helpful

Needed a cheap way to pay staff

I needed a way to pay two part-time staff each month without paying the bank charges I was getting every time. My accountant suggested this and it has saved me a fair bit already. Setting up the account took about ten minutes and the monthly fee is lower than what I was paying before. I'd say it's good value for a small business.

Craig K.
0 people found this helpful

sign up was fine but the app took ages to load

The sign up was fine and I got my account set up in one go. The app took ages to load the first couple of times I opened it though, which is a bit annoying. Otherwise I've had no problems with the payments.

Danielle P.
2 people found this helpful

The statements look way nicer than my bank

The statements look way nicer than my bank's, with everything laid out by category so I can see where the money went. Signing up took about ten minutes on my phone but the identity check kept failing the first time I tried it. Got it working on the second go and the account was ready that evening. Only thing I'd change is the notifications, they come through late sometimes.

Chloe N.
0 people found this helpful

why I switched my savings

I needed somewhere to park a lump sum that paid a better rate than my old instant access account, and I know the savings market fairly well from my last job. The rate on the fixed term is competitive and the terms are clear about when the money is locked up. The only thing is the withdrawal notice needs chasing up by post sometimes, but the rest is straightforward.

Janet W.
1 person found this helpful

cheaper than the bigger names

Compared with the bigger names I had been looking at, these are cheaper on the monthly fee and the rates for the first year are a good bit lower too. I signed up on the site and had access within the hour. The support agent was quick and knew the account details without me having to repeat myself. Happy to stay with them.

Samantha B.
1 person found this helpful

Needed a faster option than the usual

I needed a faster option than the usual bank transfer for paying my contractors, so I went looking. I've used a few of these services before and I know what to look for in the fees. The setup asked for more verification than I'd like, and the first transfer took a day longer than the page said it would. Once it went through though the money landed as expected and the reporting is decent.

Callum D.
2 people found this helpful

Simple to join and sensible prices

I was rather pleased with how straightforward the joining process was, and I did not need to ring anyone. The prices are sensible and I have found the statements clear to follow. I would have no hesitation in recommending them to a friend.

Karen T.
0 people found this helpful

Cheaper than the high street option

Compared with the high street option I usually go for, this is cheaper and I didn't have to speak to anyone to get it sorted. Signed up online one evening and had everything confirmed by the next day. The repayments come out on the right date each month. Quick and simple, which is what I wanted.

Amy L.
1 person found this helpful

Way cheaper than my last one

Compared to my old provider this is way cheaper, same sort of service for about two thirds of the monthly cost. Booked it on my phone in bed and it just worked. Happy with it.

Jacob G.
2 people found this helpful

Good value for what you get

Really good value for the money and I'd happily use them again. Signed up, sorted the account in one go and the cost works out cheaper than what I was paying before. Nothing to complain about at all.

Richard C.
5 people found this helpful

needed a card that wouldn't charge abroad

I needed a card that wouldn't charge me for spending abroad, since I'm off to Spain for work twice a year. I wasn't sure whether the sign up would be a pain but it turned out to be quick, with the card arriving in a few days. The exchange rate shown in the app matched what I was charged, which I hadn't expected. Nothing I'd change.

Chiamaka F.
1 person found this helpful

Went for the monthly option

I went for the monthly option after comparing a couple of others, and the sign up on the site was quick. The payment schedule is clear and the first charge matched what I was told. Simple and good value.

Rajesh B.
6 people found this helpful

The transfer account

I opened the transfer account to send money to my brother in Poland every month. It costs much less than my usual bank, and the rate shows up before I confirm, so there's no surprises. The money normally lands the same day. Nothing to complain about really, it does exactly what I need.

Hannah F.
0 people found this helpful

The easy access savings

I opened the easy access savings account a few months ago, as I wanted to keep a bit aside for the grandchildren. The interest rate is fair, though not as high as the advert suggested when I first looked. Getting the money out to my current account took three working days, which I found rather slow. Otherwise it's been perfectly satisfactory.

Irene M.
2 people found this helpful

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About Fibrus

Fibrus is an online retailer that sells a range of home and lifestyle products through its website. The company presents its catalogue directly to customers over the internet rather than through physical shops. Its website is the main point of contact for people who wish to browse, order and track purchases.

Fibrus draws a customer base of shoppers who want everyday goods delivered to their door. The brand is known in the United Kingdom for its straightforward online ordering and its focus on accessible pricing.

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Telecom | Internet & hosting | Online shopping

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