80%Would buy again
The handmade cushion I ordered arrived exactly as described, and the seller kindly sent a note with it. I found the process of placing the order straightforward and the communication courteous throughout. I'd happily order from them again for gifts.
Read moreCompared with the similar lamps I have bought from the high street, this one was a disappointment. The shade was a much duller colour than the photos suggested and the base wobbled. The seller offered a refund eventually but the return was fiddly and took weeks to sort.
Read moreOrdered a personalised print for my mate's leaving do on the Tuesday and it turned up Friday morning, which I did not expect. Messaged the seller a couple of questions about the file and they replied within the hour, sorted it no bother. Wrapped nicely too, no fuss. Only thing is the print was a fraction smaller than I'd pictured but honestly it still looked lovely on the wall in the pub.
Read moreCompared with the similar lamps I have bought from the high street, this one was a disappointment. The shade was a much duller colour than the photos suggested and the base wobbled. The seller offered a refund eventually but the return was fiddly and took weeks to sort.
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Etsy is an online marketplace where independent sellers offer handmade goods, vintage items and craft supplies directly to buyers. Its range spans jewellery, home furnishings, clothing, art, paper goods and personalised gifts, much of it made or chosen by the individual shop owners who list them. The platform connects millions of buyers with makers around the world, and each shop sets its own prices, descriptions and shipping arrangements.
Buyers browse and purchase through the website or the Etsy app, and orders are fulfilled by the individual sellers rather than by Etsy itself. The company is known for its emphasis on creativity, small-scale production and the personal relationship between maker and customer.
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