89%Would buy again
I have been with this company for close on eight years, and the detail that still stands out is the way they hold a steady rate when others jump around. The monthly statements are clear and the online account has improved a lot since I first signed up. When I had a question about a payment, the call was answered quickly and sorted the same day. Nothing to fault.
Read moreCompared to the one i was on before, this is more expensive once the discount ended. The comparison site made it look cheaper but the headline rate doesn't include the standing charge. Support was fine when I rang, but the bill still came out higher than I'd hoped.
Read moreI needed a new supplier after moving to a property with a different meter, and I was rather unsure how the transfer would go. The team went through the meter details with me patiently over the phone and the account was set up before the move. The first statement arrived promptly and the figures match my meter readings. A courteous service from start to finish, and I have no complaints about the…
Read moreHonestly it's good value for what you get, and the price per unit is lower than the big names I was comparing against. My only gripe is that the switch took almost three weeks to complete, longer than the site said it would. Still happy with the decision though.
I found the switch straightforward enough, though I did need to read the terms twice before I felt comfortable with them. The tariff itself is competitively priced for the area and the direct debit set up without any trouble. My one reservation is that the online account is a little slow to load on my older laptop. Customer service answered my questions politely when I rang.
The smart meter tariff was what sold me, and the site let me check the time of use rates against my own usage before I committed. Switching took about three weeks in total, with the old supplier handing over the account on the date they said it would. The only niggle is the welcome email came through with the wrong account number on it, so I had to ring to get that fixed.
Renewed our green energy plan again this year, same as the last five years. The plan we've had since they first set it up has been steady and the bills are easy to follow. This year the renewal email went to an old address, so I had to ring to update it, which took a while on hold. Otherwise no complaints at all.
First time I've used them and I'd say it went well. The sign up was quick and the account set up was clear, though the security questions at login were a bit fiddly and I had to reset my password once. My first direct debit came out on the date they quoted, so I've got no real complaints.
Compared with the supplier I was with before, this one has rather fewer complicated terms to wade through, which I appreciated. The tariff is a touch dearer than the cheapest on the comparison site, but the service has been courteous throughout. I did have to wait a while for my direct debit to be confirmed, and I rang twice before it was sorted.
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Envirofone is an online retailer of mobile phones, SIM-free handsets and mobile accessories based in the United Kingdom. The company sells new and refurbished phones from a range of manufacturers, alongside chargers, cases and other accessories for everyday use. Envirofone positions itself around recycling and reuse, buying back old devices and offering refurbished handsets as an alternative to buying new.
Customers buy from the Envirofone website, which lists its phones with condition grades and details of what each handset includes. The company delivers orders across the United Kingdom and offers a warranty on the devices it sells.
