95%Would buy again
I needed a ring quickly because I'd decided to propose the following weekend and couldn't get to a shop. Found this place, ordered on the Thursday and it arrived by Saturday morning. It looked just like the photos and the box was really smart. Didn't need anything else.
Read moreI had been using a different online jeweller for years and compared this one against it for a necklace. The pendant looked noticeably smaller than the photo and the clasp felt a little loose. Customer service took almost a week to reply to my question about it. The price was fair but I'd probably go back to my usual supplier.
Read moreThe box it arrived in was lovely, proper velvet inside and a little card with the order details. I've been ordering from them for years now, mostly for small gifts for my daughters and the odd bit for myself. Delivery was quick and the earrings I picked were exactly as I hoped. Customer service has always been polite when I've needed to ask something, and I've never had a problem with the…
Read moreI compared them with a jeweller in town before I placed the order and I'll admit the prices online were noticeably lower for what I wanted. The stone was exactly as described and the setting was solid. Delivery took a few days longer than they suggested, but the tracking was kept up to date and I didn't have to chase anyone. I'd happily order again.
I bought the eternity band in platinum and the metal is a lovely weight, not flimsy at all. The stones are set tightly and they catch the light properly. I checked the carat and clarity against the spec on the page and it all matched. Returns were easy when I needed to swap the size, though the form is a bit fiddly.
My wedding band had gone missing so I needed a replacement before the anniversary. I know rings well from years of working in the trade, so I checked the metal purity and the finish carefully when it arrived. Everything is as stated on the listing. The ordering took a couple of goes because the size guide wasn't clear.
Compared with a well known chain I had been looking at, this came out slightly more expensive for the same carat weight. I did still choose them because the earrings are well finished and the backs are secure. Delivery was on time and the packaging was careful. I'd order again but would check the prices first.
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Diamonds Factory is an online jeweller based in the United Kingdom that sells diamond and gemstone jewellery alongside engagement rings, wedding bands and everyday pieces. The brand offers a range of styles across rings, earrings, necklaces and bracelets, with a focus on lab-grown and natural diamond settings in precious metals. Its website is the main point of sale, and customers browse collections by category, metal and stone before ordering online.
The business appeals to shoppers looking for bridal jewellery as well as gifts and self-purchases at a range of budgets. Customers can read reviews on the website and the company provides support through its online channels for questions about sizing and orders.
