95%Would buy again
I needed a ring quickly because I'd decided to propose the following weekend and couldn't get to a shop. Found this place, ordered on the Thursday and it arrived by Saturday morning. It looked just like the photos and the box was really smart. Didn't need anything else.
Read moreI had been using a different online jeweller for years and compared this one against it for a necklace. The pendant looked noticeably smaller than the photo and the clasp felt a little loose. Customer service took almost a week to reply to my question about it. The price was fair but I'd probably go back to my usual supplier.
Read moreThe box it arrived in was lovely, proper velvet inside and a little card with the order details. I've been ordering from them for years now, mostly for small gifts for my daughters and the odd bit for myself. Delivery was quick and the earrings I picked were exactly as I hoped. Customer service has always been polite when I've needed to ask something, and I've never had a problem with the…
Read moreIt's fine, but I wouldn't say it was perfect. I bought a silver bangle from them after years of using them for other bits. The bangle itself is nice and the price was reasonable. The problem was the sign up for my account, which needed a code they sent by post and took about a week to turn up. Once I got it sorted the order went through without any bother, and I'd still use them again.
Share your own experience to help other customers. Your review is published under your name.
Diamonds Factory is an online jeweller based in the United Kingdom that sells diamond and gemstone jewellery alongside engagement rings, wedding bands and everyday pieces. The brand offers a range of styles across rings, earrings, necklaces and bracelets, with a focus on lab-grown and natural diamond settings in precious metals. Its website is the main point of sale, and customers browse collections by category, metal and stone before ordering online.
The business appeals to shoppers looking for bridal jewellery as well as gifts and self-purchases at a range of budgets. Customers can read reviews on the website and the company provides support through its online channels for questions about sizing and orders.
