Austen & Blake

Honestly the checkout was the best bit, one tap with saved card and it was done. Got a text saying it had shipped the same afternoon which was mad. Turned up the next day, no fuss. Used the app to track it and it was spot on. Will order again.

I used to order from a big catalogue company and the difference with this lot is night and day. The site is easier to find things on and I've never had to wait on hold. I've been a customer for about six years and they have never let me down, even when a delivery was held up at the depot they sorted it out. The prices are fair too.

Needed a present in a hurry for my sister's birthday and this was the easiest place I could find. Ordered on the Monday and it was with me by the Wednesday. Wrapping was a nice touch. Didn't have to chase anyone.

Bought a kettle from them to replace my old one. It works fine and boils quick enough, but it's a bit more than I'd pay at the big supermarkets for the same sort of thing. Delivery took four days when the site said two, no real explanation. Packaging was fine. Not sure I'd go out of my way for it again.

My old laptop bag had split and I needed something sturdy for the daily commute. Found one here at a reasonable price with decent reviews. It fits my laptop and charger with room to spare. Only niggle is the strap could be a touch longer for me, but otherwise good value.

I have been buying from them for a good while now and I can say with confidence that the whole thing ran smoothly from start to finish. The order came when they said it would and everything was packed with care, which I did appreciate. The staff were courteous when I rang with a question about sizing and I was put through quickly. I would happily use them again.

I bought the reading lamp to replace one that had failed on me after many years. It is well made, the arm holds its position and the light is kind on the eyes. Ordering was straightforward and the parcel arrived when promised. I am content with it.

Compared to asos this felt a bit clunky. The dress looked nicer on the site than in real life, the colour was duller. Returns sorted but took a while to print the label.

This is a good set for the money and the sockets have a proper finish, which is what I look for. I've used them on a few jobs around the house and nothing has slipped or rounded off. The case is sturdy and the sizes are clearly marked. Ordering was simple and delivery was fast.

Got these trainers on a deal and they are comfy for running. Arrived quick. Only thing is the box was a bit squashed on one corner but the shoes were fine. Would buy again.