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Phantom of the Opera

Phantom of the Opera logo

89%Would buy again

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This score is based on 18 real reviews

Reviews (18)

fees added up in the end

Booking was fine and the seat map was clear enough to pick a decent row. The ticket price looked good until the booking fee and a delivery charge got added at the last step, which took the total up quite a bit. Still reasonable compared with some places, so I didn't mind too much.

Rebecca W.
0 people found this helpful

Fair price, slow reply

The price was fair for seats in the stalls, and I liked that the total was shown before I entered my card details. I did have a question about wheelchair access and the reply through the contact form took three days. By then I'd already sorted it with the theatre directly. Booking itself was straightforward enough.

Keith H.
1 person found this helpful

quick and easy, would book again

Honestly one of the easiest bits of booking I've done, got my seats in about five minutes on my phone. The tickets came through straight away and I didn't have to faff about with printing anything. Would def use it again for a night out.

Amy F.
1 person found this helpful

seat map was the deciding factor

The seat map was the thing that made me pick them over the others, I compared a few ticket sites and this one showed the sightlines and price per block without me having to click around. Checkout was a bit fiddly though, the box for the postcode kept resetting when I went back a step. Got two seats in the dress circle for a Saturday evening show with my sister in the end.

Amy S.
3 people found this helpful

needed tickets for a birthday

I needed tickets for my partner's birthday and wanted something I could sort on my lunch break. The seat picker was quick and the confirmation came through almost straight away. Only small thing is the app asked me to update before I could view the tickets, but that took a minute. Otherwise sorted.

Matthew L.
2 people found this helpful

first time buying, mostly fine

This was my first time buying theatre tickets online so I was a bit worried about it. The site talked me through the steps and the seat map helped me choose. The only thing was the email with my tickets was slow to show up, so I was checking my inbox for a while.

Freya O.
2 people found this helpful

Needed last minute tickets

My mate suddenly wanted to go to the show on Saturday so I needed tickets fast. Site let me pick seats and check out without making an account which was a relief. Got the email straight away and the app had them ready to scan at the door. Super easy, no faff.

Charlotte C.
1 person found this helpful

First time booking, pretty smooth

I'd never bought theatre tickets online before, so I needed something simple for a date night with my girlfriend. The seat picker was easy to follow and I could see exactly where we were sitting. Payment went through without any fuss. The only thing that tripped me up was the confirmation taking a few minutes to arrive, but the tickets were there by the time I checked the app.

Imran D.
1 person found this helpful

The site beat the others

Compared it with two other ticket sites before booking and this one had the clearest seat map by a long way. The others hid their fees until the last page, but here the total was shown early on. We got two seats in the dress circle with a good view. Would use it again for our next trip to the theatre.

Lisa D.
1 person found this helpful

Cheapest I could find

Checked a few sites and this came out cheapest once all the fees were in. Booked a pair of seats, paid, and tickets arrived in the app within a minute. No surprises at checkout, which is what I wanted. Good value for a night out.

Sam J.
4 people found this helpful

Bought the rear stalls seats

I bought a pair of rear stalls seats for my first ever visit to the theatre, and I was nervous about getting it wrong. The seat map made it obvious where the best sightlines were and I went for the middle of the row. Tickets came through by email and the app had them ready on the night. Lovely experience from start to finish.

Janet M.
5 people found this helpful

Pricier than the rest

Bought a pair of stalls seats for my wife's birthday. I compared three sites first and this one was the dearest once the booking fee was added, which was a bit of a shock. The seats were fine when we got there but I'd have liked the total shown earlier in the process. Not the cheapest, and I doubt I'd bother with it again.

Richard L.
3 people found this helpful

Not sure I'd try again

Compared this with a couple of other ticket sites and the seat map here was a bit clearer, but the price was higher than the others once I got to the end. My first time booking with them, and the checkout kept timing out on me before I could finish. I got there in the end but it wasn't much fun. The tickets arrived fine.

Emma T.
1 person found this helpful

Been booking here for years

I've been using this site for years now, mostly for matinees with my sister. The seat map has improved a lot over time and it is easy to spot the aisle seats. What stands out is that the price shown at the start is the one I pay at the end, which I value. Tickets always arrive quickly and the app is simple enough for me to use.

Pauline C.
4 people found this helpful

seats for the matinee

Booked a pair of seats for the matinee with my husband, the same way we have for years now. The seat choice is easy to follow and the prices have stayed fair. Tickets came through by email and the printed version worked at the box office on the day.

Deborah T.
1 person found this helpful

Seat map is the best bit

The seat map is the thing I'd point to first, it showed the sightlines properly and the price for each block was right there. I bought a pair of premium seats and the cost was fair compared with other sites I looked at. Tickets were in my inbox straight away and the app loaded them without a problem. For the money I think this is good value.

Philip S.
1 person found this helpful

Needed seats for a school trip

I had to sort seats for a group of friends going to see the show at the end of term. Needed something quick that wouldn't make everyone make accounts. The group booking was easy to set up and the tickets came through in one go. Dead simple.

Isabelle A.
2 people found this helpful

Better than the usual ticket sites

Compared it with the big resale sites and this came out ahead on the fees, which were lower at checkout. I've been going to shows in the West End for years so I know the seating plans well, and the interactive map here matches what you see when you sit down. Only small gripe is the app wanting me to log in twice.

Stuart P.
3 people found this helpful

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About Phantom of the Opera

Phantom of the Opera is the official online presence for the long-running Andrew Lloyd Webber musical, offering information about the show, its cast, and its productions. The site gives visitors a way to learn about the story, the music, and the history of the production that has been staged in London's West End and around the world. Ticketing and booking for performances are handled through the site, which directs customers to the relevant theatre and seat options.

The audience for the site is largely theatregoers in the United Kingdom and international fans of musical theatre who want to plan a visit or follow the show's ongoing life. Content is published online, with the official merchandise and related items presented alongside show information for those who want a keepsake.

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