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90%Would buy again

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Price
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This score is based on 20 real reviews

Reviews (20)

Cheaper than the usual

The first thing I noticed was the price for a pallet of old kitchen units, which was lower than the usual firms. The booking was simple enough, though the confirmation email took a while to arrive. Units got to the new flat safely.

Paul W.
0 people found this helpful

Better than the big names

I'd tried the post office and two of the big couriers before this, and the difference was the price for a heavy box. ParcelBroker came in noticeably cheaper and the booking form was easier to fill in. Pickup was on time and the tracking link worked.

Kirsty T.
0 people found this helpful

Booked a pallet of kitchen units

Booked a pallet of old kitchen units to a site in Bristol. I checked a few other options first and this one came out cheapest. The collection window was a bit wide but the job got done.

Kelly C.
1 person found this helpful

Needed it for a bike

I needed to get a bike frame sent to a shop across the country and wanted proper handling. The booking went fine but the driver collection window was wide and I waited most of the afternoon. Delivery was fine in the end but it could be tighter.

Ahmed S.
1 person found this helpful

Not as quick as the others

Compared with the other couriers I use this was slower to pick up, and the driver ran about an hour behind. The price was about the same as the rest though, so no real saving. Parcel arrived fine, just not as fast as the advert suggested.

Ian W.
3 people found this helpful

Used it for a sofa

I've been using them for years but last month I had to send a sofa to my daughter in Leeds. They sorted a driver and it arrived in one piece with a text the morning it turned up. Very happy with how they handled it.

Pauline B.
3 people found this helpful

Still the best for us

They are the best option we have found and I have been a customer for a long time. We send stuff most weeks and it has never let us down. Pickup and delivery have been reliable through all of it.

Malcolm S.
1 person found this helpful

good value but slow to reply

Good value, the price for sending a box of books to my brother in Cardiff was the lowest I could find. The one niggle is that when I had a question about the collection time it took them a couple of days to get back to me, and by then I had already sorted it myself. Delivery itself was fine and the tracking updates were clear.

Rachel H.
1 person found this helpful

Sending parcels for years

We needed a way to send parcels from home without queuing at the post office every week, and ParcelBroker has done the job for years now. Booking is quick and the collection slots are usually what I picked. Only thing I'd like is a bit more notice on pickup times.

Leanne N.
1 person found this helpful

compared a few options

Before I booked I looked at three other sites and the same parcel was cheapest here, by a fair margin. The quote matched what I paid and the collection was on the day. Easy, and I'd use it again for sure.

Kasia H.
1 person found this helpful

cheapest by a long way for a heavy item

The tracking page showed a full breakdown of the cost before I paid, and the price for a heavy box of tools to my son in Derby was about a third less than the big names quoted me. Collection was on time and the driver left it safe with a note. Nothing much else to say, it did the job and I saved a good bit.

Nigel P.
5 people found this helpful

App is actually decent

the tracking map in the app is what got me, you can see the driver moving. booking was quick enough. price was a bit higher than i expected for a small box tho

Lucy N.
1 person found this helpful

needed a last minute courier

I needed a courier for a birthday present that had to be there by the weekend, and the other sites wanted a fortnight. I compared a few and this one had the earliest slot at a sensible price. It got there on time.

Gemma L.
12 people found this helpful

Sent my amp to a gig

I sent a guitar amp to a venue up north and needed it to arrive before the soundcheck. The booking asked for dimensions and weight which I got right first time. It turned up early and the driver was polite about the stairs.

Christopher M.
0 people found this helpful

Sent my stuff to uni

So I needed to get my stuff to uni after the summer and didn't fancy paying loads for the train, so I booked a courier on here. Really easy to sign up and the price was way better than the big names. The driver turned up on the day and everything got there in one piece, which was honestly the main thing. Would use again for sure next time I move.

Jack F.
2 people found this helpful

gets the job done

Booking a collection for the shop takes a few minutes and the tracking is clear. The only annoyance was that the label printing kept failing on my laptop, so I had to use my phone. The parcels still got where they needed to go.

Kasia T.
0 people found this helpful

booked on the train home

Compared to the courier I usually use this was a lot quicker to book, and I did it while waiting for the train on my phone. The quote was lower than the other place by a fair bit. Driver came when they said and the parcel arrived in good shape. Happy with it, will use again.

Charlotte B.
1 person found this helpful

Quick and easy, would use again

Booked a courier on my phone in about five minutes and it was sorted, the parcel got to my flatmate in Leeds the next day. Tracking was spot on, yeah, would use again.

Laura H.
0 people found this helpful

a parcel for my mum

I sent a box of photos and a heavy quilt to my mum in Wales and it went through without any fuss. Booking took a couple of minutes and the price was what I saw. She had it the next day.

Abigail M.
3 people found this helpful

App is so easy

The first thing I liked was how quick it was to book from my phone, I think it took under five minutes. Price was really good for a big box to my sister in Bristol. Driver rang ahead which was nice, and the parcel got there the next morning with no damage at all.

Precious B.
2 people found this helpful

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About ParcelBroker

ParcelBroker is a UK-based parcel delivery service that allows customers to send parcels using a range of carriers from a single booking platform. The company operates primarily online, letting people compare delivery options and book collections from home or from a business premises. Its customers include private individuals sending gifts and items to friends and family, as well as small businesses and online sellers who ship goods regularly.

The service is known for giving users a choice of carriers and service levels for each parcel, so the sender can balance cost against the speed and tracking they need. Parcels are tracked through the booking system, and customers can view the status of their deliveries and manage shipments in one place.

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Categories for ParcelBroker

General | Services | Postal services

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