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95%Would buy again

Ordering
Service
Price
Delivery

This score is based on 19 real reviews

Reviews (19)

Switched from the cheap place

Switched over from a cheaper online shop because the fruit kept arriving bruised there. Here the apples and bananas were in good nick and the price difference was smaller than I expected. Worth it for the quality.

Joshua J.
1 person found this helpful

Grabbed some bits quick

Grabbed some bits quick on my lunch break, the ordering was dead simple. Got my milk, eggs and a bag of salad. Everything was in date and the driver rang when they were outside.

Jake F.
1 person found this helpful

Ordered the big pack of chicken

Got the family pack of chicken thighs and some wraps through the app. Arrived in good nick and everything was still cold, which is what I care about. Didn't have to wait long.

Leo L.
1 person found this helpful

Better than the others i tried

Tried three other grocery services before this and this one beat them all on range and freshness. The fish counter stuff was properly fresh and the substitutions were sensible when a few things were out. Delivery driver was friendly and it all came in good condition. It's now my go to for the weekly shop.

Rachel P.
1 person found this helpful

the flapjacks were gone in a day

Honestly the best bit was the flapjacks that came with my order, they were gone in a day lol. Checkout was easy and the app remembered my address which saved me typing it again. Would order again for sure.

Rebecca G.
0 people found this helpful

needed a dependable shop

I needed a dependable way to get the weekly shop in after my hip operation, so I signed up here. The booking was clear and the slots were easy to find. The driver was careful with the eggs and the substitutions were fair. I'm grateful for the service and it's been a real help.

Scott E.
3 people found this helpful

Ok but not the cheapest

It's an ok service but compared to a couple of other sites I looked at it's noticeably dearer for the same branded items. The ordering was easy and the shopping arrived on the day, though one bag of salad was already wilting. I'd use it again but would check prices first.

Lauren J.
1 person found this helpful

been using them for years

I've been ordering from here for about fifteen years now and the service has stayed reliable. My usual delivery slot is still available and the staff remember which items I prefer. The bread is always fresh when it arrives and the driver is always pleasant.

Maureen R.
1 person found this helpful

Good value veg box

Really good value for what you get, the veg were fresh and kept well in the fridge for over a week. I've used these boxes for years so I know my veg, and the quality has been consistent. The only small niggle is the choice of swaps can be a bit limited some weeks, so you don't always get what you ordered in the first place.

Tracey J.
1 person found this helpful

really glad I tried them

I'd say this is a solid place to do a big shop if you don't fancy the car park. I signed up on the website the first time and it took about five minutes to set up my account and address. The driver rang me when they got to the door and the bags were all in one piece, first time I've had that from an online shop. Will be ordering again next week.

Kelly P.
0 people found this helpful

Quick order but one sub was off

Ordered the weekly shop on my phone in between meetings and the delivery slot I wanted was free which was a relief. Most things were spot on but they swapped my oat milk for a different brand without asking me first, not a big deal just a bit annoying. Would still use them again though.

Jack W.
0 people found this helpful

Needed a reliable weekly shop

I needed something dependable for my weekly shopping as my knees are not what they were and the car park trips had become a real chore. The order was straightforward to place and the driver was courteous and patient with the bags. Everything I asked for arrived, and the items I wanted substitutions for were sensible replacements. I'm very pleased with the service and would happily carry on using it.

Susan E.
3 people found this helpful

Needed a cheap food delivery

Needed a food delivery for a family dinner and wanted to compare prices first. Ended up here because the others were full up. The delivery arrived two hours after the slot I picked and nobody had let me know about the delay. The fruit was bruised and I wasn't impressed.

Jason P.
3 people found this helpful

Quick and easy to use

Quick and easy to use, I placed my order in about ten minutes while waiting for the kettle. Prices are a touch higher than the discount chains though, so I only use it for bits I don't mind paying extra for.

Georgia R.
1 person found this helpful

The wine selection

The wine selection is what made me choose this, as they had a good range of French reds I couldn't find elsewhere. The bottles were well wrapped and arrived upright without any breakage. A very pleasant order from start to finish.

Nigel S.
0 people found this helpful

The driver's manners

The driver who brought my shopping was very courteous and waited while I found my purse. He also carried the heavy bags to the kitchen without being asked. A small kindness, but it made the morning.

Karen M.
1 person found this helpful

Better than my old supermarket

Compared with my old supermarket, the search and the product pages are a lot clearer, so I spend less time scrolling. The order arrived on time and everything I needed was there. I've been a regular for a while now and it's become my default.

Amy M.
7 people found this helpful

better than the big supermarket app

Compared to the big supermarket app this is way less fiddly to use, the search actually finds stuff. Delivery slots were easier to grab too. Went for a Friday evening and it turned up on time.

Chloe B.
1 person found this helpful

bought the sourdough

Got the sourdough loaf for a mate's birthday and it was proper good, crust was crisp and the inside was chewy. Packed nicely so it didn't get squashed in transit. Will be ordering it again for sure.

Joshua K.
1 person found this helpful

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About Waitrose Garden

Waitrose Garden is the garden centre arm of the John Lewis Partnership's Waitrose brand, selling plants, seeds, bulbs, tools, compost and garden furniture. Its range covers everything from houseplants and fruit trees to outdoor living products, with a focus on homegrown food and wildlife-friendly planting. The business operates through a network of garden centres alongside an online shop, and it offers click and collect as well as home delivery for larger items.

Its customers are largely keen home gardeners and allotment holders who value knowledgeable advice from staff in store. The centres are known for in-house cafés and seasonal events, and the brand is closely associated with the Waitrose supermarket chain.

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Food & drink | Beer, wine & spirits

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