89%Would buy again
I took the fixed rate personal loan to pay off a credit card that had got out of hand. Knowing the monthly payment would stay the same made the whole thing much easier to manage. The application was straightforward and I had a clear decision within a day. The first payment went out on the agreed date and the statements arrive every month without fuss.
Read moreTook ages to get the money, nearly a week after approval. Customer chat was ok when I got through to someone but the wait for a reply on email was annoying. Application itself was quick and easy on my phone, just the last bit that dragged.
Read moreI took out a personal loan with them a few years back to sort out the car and I have used them again twice since. The application takes about ten minutes on the site and I've never had to send in paperwork twice. Money lands quickly and the monthly payments come out on the date they should. Customer service has always answered when I rang, which is more than I can say for my bank.
Read moreCompared with using my credit card for the same spend, this was a lot cheaper per month, which is why I went for it. The other lenders wanted a credit check that left a mark and this one didn't seem to. Repayments are on the same date each month. The only thing I'd change is that the help pages are a bit thin when something goes wrong.
I needed it to help my daughter with a deposit she couldn't quite find. I'm not one for online things but my son set the account up for me. The application asked a lot of questions that I found a bit tiring to answer. The money arrived promptly and the staff on the phone were patient with me.
The app is the bit I liked most, you can see each payment and the balance without ringing anyone. Took a couple of days for the first payment to show as taken though, which made me panic for a bit. Otherwise it's been fine and I'd sign up again.
I needed it when the boiler packed in over Christmas and I had no savings to fall back on. I've been with them for a few years now on a couple of smaller loans. The application was fine, though the verification step asked for a bank statement twice which was a bit annoying. Money came through the next morning and I've paid on time every month.
I used the loan to cover the deposit on a flat and the amount they offered was exactly what I'd asked for. Knowing how the interest works from the start was helpful, since I'd been burned before on a store card. The only annoyance was the document upload kept timing out on my phone so I had to do it on my laptop. Once that was sorted everything was quick.
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life presents its products and services to prospective customers. The company's offering centres on financial products delivered through its online platform, with customers managing their accounts and dealings digitally. Because the brand's public information is limited, this page does not detail specific product ranges, fee structures or regulatory credentials.
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