Consumer Claim Back

Went with them after looking at a few claims firms and they were the cheapest on the fee side, which swayed it for me. The online form took about ten minutes and I had a reply the next morning confirming they'd take it on. Only niggle was getting a couple of emails asking for the same documents twice.

I've been through a few of these for old PPI-style claims so I knew what to look for, and this beat the other one I tried on how clear they were about fees upfront. The sign up was quick, the case handler knew the rules without me having to explain them. Really clear and no faff.

My son had used a different claims firm a few years back and they took a big slice of the payout, so I went with these instead. The fee was noticeably lower and I could see it on the page before I signed anything. The whole thing ran on post and email, which suited me fine. Money landed within a fortnight.

Sent in a car finance claim through the site after seeing it on my bank's app. The form took about five minutes and I got a confirmation email straight away. Simple and easy.

I needed them first because I'd been paying over the odds on a loan for years and never twigged. I've used them for a couple of different claims now and each time the portal just tells you where you are, no chasing. The money came through to my account in the time they said it would, which is more than I can say for my old bank. Happy to keep using them.

I needed them because I'd been overcharged on a personal loan I took out years back, and I'd been meaning to do something about it for ages. I've used them for a couple of things over time, and the staff have been polite each time I've rung. The process was a bit slower than the adverts make it sound, with a couple of weeks between each stage. In the end I got my money back which is what counts.

Signed up in about ten minutes and the thing that struck me was how plain the fee was laid out before I put any details in. I'd been dreading the small print. Got an update email the next morning saying they'd started looking at my case.

Got the form in and then nothing for almost two weeks, which was the bit that got me. Sent them a message through the site asking where things were and got a reply saying they were still looking at it. The info i needed was all in my bank statements so not sure why it dragged. Money did come through in the end though, just wish they'd kept me posted better.

Sent in a claim on an old credit card I'd had since uni. The form took ages to fill in as it kept asking for statements I didn't have to hand, but the team sorted it out by email.

Been with them for a while now, using them for an old loan I'd been charged too much on. The initial sign up was painless and they explained the fee structure before I committed. Payment hit my account when they said it would, which is more than I can say for some lenders. Happy enough with them.