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90%Would buy again

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This score is based on 20 real reviews

Reviews (20)

booked it on my phone in a rush

Typed this on the bus so sorry if it's rubbish. Signed up for the cover through the app in about five minutes while waiting for a bus. The patrol turned up quicker than I expected when the battery went flat outside the shops, so yeah, no complaints from me at all.

Agnieszka W.
0 people found this helpful

better than the bank

Got a quote from a few others first but the cover here was cheaper than the one my mate's been paying and the app is way better than my old provider. Signed up on my phone in about ten minutes and the card showed up quickly. Would do it again no bother.

Kieran R.
1 person found this helpful

sorted in the end

Honestly the cover is fine and the patrol did what they said. Had to wait a bit longer than I hoped, about an hour and a half on a cold evening, and the message about the ETA was not updated. Would still use them again.

Louise D.
1 person found this helpful

used the car recovery

Had the car recovered after a clutch went on the M6 and got a lift home with the rest of us. The driver was friendly but the drop off took longer than the time I was told, nearly an hour more. I was also asked to fill in a form twice for the same claim which was annoying on my phone. Got my car back to the garage in the end though so not too bad.

Victoria W.
0 people found this helpful

Decent but slow to sort

I've used them for years and the cover does what I need. This time though the renewal took a while to go through because the payment page kept timing out and I had to ring them. The member who helped me was nice enough but I was on hold for about twenty minutes. Once it was sorted the cover started straight away.

Rajesh A.
3 people found this helpful

Quick and easy to set up

The first thing I noticed was how quick it was to sign up, took maybe ten minutes on the laptop one evening and I had the cover confirmed before the kettle boiled. Needed it for my daughter's car as she's just passed her test and I wanted something sorted before she drove back up to uni. Paid monthly which helped, and the confirmation email had everything in one place so I didn't have to hunt for it.

Imogen T.
2 people found this helpful

Roadside rescue at midnight

Battery died outside my flat at like 11pm and I had work at 7 so I was properly panicking. Rang them, they had someone there within the hour, jump started it and sorted me out. Dead easy, no faff, cheers.

Thomas T.
3 people found this helpful

Good value for the car

The detail that struck me most was that the cover includes home start as well as the roadside, which the other quotes charged extra for. The price was fair for a car this age and I pay monthly without any fuss. When the battery went on our holiday the patrol turned up in under an hour and got us going again. Glad I went with them.

Dean B.
3 people found this helpful

Found it after a few tries

I looked at several providers before choosing this one and the cover level was the one I wanted. Quote was sensible and the policy documents were easy to read. Would not look further.

Michael J.
1 person found this helpful

Claim dragged on

Had a breakdown and rang up for the cover, but the claim took ages to get going. Got told to wait for a callback and it did not come until the next day. Eventually they sorted it but I was stuck waiting in the cold and it was not great.

Daniel G.
0 people found this helpful

Been with them since the nineties

Been a member since the nineties so I've seen their cover change plenty of times. The phone line is still the first thing I ring and the patrol who turned up last winter was friendly and got me going again in about forty minutes.

Scott W.
1 person found this helpful

needed cover before a long trip

We were heading to Cornwall with the kids and I wanted proper cover in case the car gave up on the way. Compared three providers and this one was a bit dearer than the cheapest, but the level of cover made it worth it for us. The booking page was clear and the documents came through within a couple of days.

Victoria H.
0 people found this helpful

very pleased with the service

I would say this is the best value I have had for roadside cover in many years. The patrol who attended my vehicle after it would not start was courteous, explained what he was doing and did not rush me. I did not expect the process to be so straightforward and I have passed the details on to my sister.

Diane M.
1 person found this helpful

Got the breakdown cover

Bought the roadside cover online on a Sunday night after my car started making a weird noise. The confirmation came straight away and I had the card and the app login within the hour. Pretty simple, nothing else to say really.

Archie H.
1 person found this helpful

Not as cheap as the adverts

Compared it to a comparison site quote and this came out more than I expected once the extras were added. The cover itself did the job when my car would not start outside work. The patrol was alright but took a while to arrive and the price feels steep for what you get.

Kwame S.
2 people found this helpful

Needed it for the van

Took out the cover for my work van because it was going in for MOT and I did not want to get stuck on the way. Signed up on my phone while waiting for the kettle to boil and it was all done in minutes. Card arrived quick, all good.

Jack B.
0 people found this helpful

the app is decent

Bought the cover through the app which was pretty easy to use on my phone. The only thing is the card took about a week to come through and I had to chase it once. Otherwise the cover works and I have not needed it yet.

Aaron E.
7 people found this helpful

Renewed my membership again

I've had the breakdown cover for going on twenty years now, and the renewal is still the simplest part of the whole thing. The reminder letter arrives in good time, I pay online in two minutes and the new card is through the door a few days later. My car has been looked after by the same patrol network for as long as I can remember, and they've never once left me stuck on the motorway.

Julie L.
3 people found this helpful

A little more than the others

Compared it with two other roadside cover options and this one was a bit more expensive for the same basic level. Signing up was quick though and the cover kicked in straight away. The only real niggle is that the add ons cost extra and I had to dig to find them.

Hamza G.
1 person found this helpful

Cover for the money

I compared the cover against a couple of supermarket options and this came out cheaper for what it includes, which was the main reason I went with it. The price was fixed for the year so no nasty surprise at renewal. For a household with two older cars it adds up to a real saving.

Elaine B.
2 people found this helpful

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About The AA

The AA is a breakdown and roadside assistance organisation that operates across the United Kingdom, providing help to motorists whose vehicles break down at the roadside or at home. Its membership products also include insurance, driving-related services, vehicle inspections and a range of car-buying and motoring advice, which are sold both through its website and by telephone. Members can access roadside repairs, recovery to a garage or home, and European cover for travel abroad.

The AA was founded in the early twentieth century and is widely recognised as one of the longest-established motoring organisations in Britain. Its customers are drivers and households who want assistance with vehicles, and the business operates through a mix of online self-service, phone support and a network of patrol engineers who attend breakdowns.

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Car services | Other car services

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