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80%Would buy again

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This score is based on 20 real reviews

Reviews (20)

better than the other place

This was my first order and I'd compared them with a well known beauty chain before buying. Zest came out ahead because the prices were lower for the same brand and the checkout was quicker. Everything arrived in good nick and I'm now sold on trying them again.

Sophie S.
1 person found this helpful

Bought it, arrived fast

Yes it was great, bought a moisturiser on Sunday night and it turned up Tuesday morning. Checkout was quick on the app, saved my card so I didn't have to faff about. Packaging was fine, no complaints at all. Will order again when I run out, which will be soon.

Alex M.
1 person found this helpful

Needed a last minute present

I needed a present for a friend who was moving house and I'd left it too late to order from anywhere else. I'd never bought from them before so I wasn't sure what to expect. The gift was packed nicely, the order turned up within two days and my friend was delighted, so I'd happily use them again for a last minute gift.

Daniel K.
1 person found this helpful

still my go to after years

I'd say this is still my go to for hair and skin stuff after years of ordering from them. This time I bought a conditioner and the order took a bit longer than usual to leave the warehouse, about four working days, though the tracking updated the whole way. The only thing I'd mention is the postage charge on smaller orders feels a touch high, but I'd still order again.

Claire F.
1 person found this helpful

cheaper than the high street

Compared them with two of the big department store websites before buying my face cream and Zest was clearly cheaper for the same size. I was worried it would be a false economy but the cream feels the same and the price difference was real. Delivery was fine and I got a small sample thrown in with the order too.

Millie M.
0 people found this helpful

Not quite the same shade

I have been buying foundation online for years so I know what to expect from shade matching. The one I ordered from them looked a bit more orange on my skin than the swatch suggested. It is usable but I will probably try a different shade next time, and I'd have liked a clearer note about this.

Luke C.
1 person found this helpful

Lovely little gift box arrived

The box is actually really pretty, matte black with a ribbon already tied on which saved me wrapping it myself for my mum's birthday. Ordered on my phone on the way to work and it was at the door the following afternoon. The lotion inside smells nice and mum loved it. Just wish there was a bit more choice of gift sets on the site.

Katie H.
3 people found this helpful

quick and well packed

The first thing I noticed was how carefully the order had been packed, with each bottle wrapped separately in tissue so nothing had shifted in transit. I'm not someone who gets on well with online shopping, but I found the checkout straightforward and the confirmation email was clear about when things would arrive. Everything came as I had hoped.

Karen H.
0 people found this helpful

hair serum for the money

Picked up a hair serum from them because it was about half what the big high street name was charging. It does the job for frizz and the bottle lasts ages. Checkout was quick and it came the next working day, so no complaints at all for the price.

Jamie H.
1 person found this helpful

needed a refill in a hurry

I ran out of my usual cleanser on a Thursday and needed a refill before the weekend. Ordering was simple and the site showed a next-day option that I went for. The only small annoyance was that the delivery window was a bit broad, but the parcel turned up on Friday and that was fine.

Catherine F.
0 people found this helpful

very pleased with the order

I am very pleased with my order, which arrived promptly and was exactly as described. The staff answered a query I had about the product by email the same day, which I appreciated. It is good to find a company that takes the trouble to be clear and helpful.

Carol C.
1 person found this helpful

wrong item sent first

I ordered a moisturiser and the wrong one arrived, a different formula altogether. Getting it sorted took a few emails and about a week before the correct one came through. It was frustrating given I'd been a regular customer, and I expected better handling of an error like that.

Kevin B.
0 people found this helpful

my usual perfume

I bought my usual perfume from them again, the same bottle I have been buying for years. It came in its box with the cellophane still on and the price was the same as last time. Delivery was prompt and the bottle was in perfect order, which is exactly what I like about buying from them.

Susan H.
3 people found this helpful

A bit pricier than other sites

I wanted a shaving cream and compared it with a couple of other sites, and this one came out a fair bit dearer. I went with them anyway because I've bought from them before and the order is always reliable. It arrived when expected and was packed well, though I wouldn't say it's the cheapest place.

Anthony G.
1 person found this helpful

Needed a gift set quickly

I needed a gift set for my sister's birthday and the timing was tight. The site made it easy to find something suitable and the order arrived before the weekend as promised. Everything was packed nicely and it was just what I wanted.

Susan M.
2 people found this helpful

always reliable

Been ordering from them for about six years now and they have never let me down. Stock is usually there, the site is easy to use, and when I had a problem with a bottle arriving dented they sorted a replacement within two days without any fuss. Would never go anywhere else for my bits.

Leanne M.
1 person found this helpful

Needed something for dry skin

My skin had got really dry over the winter and I needed something richer than my usual lotion. I looked at a few options first and settled on a body balm from them because the reviews mentioned it was not greasy. It has been a good call so far and I've already reordered.

Lucy C.
0 people found this helpful

Tube looks right but a bit thin

The first thing I checked was the ingredient list on the product page against the bottle, and it matched. I've used a lot of hair products and this one is a fairly standard formula, nothing unusual. The texture is a touch thinner than I expected from the photo, but it works fine on my hair. Delivery took two days which was fine.

Nathan V.
7 people found this helpful

looked at a few first

Looked at a few sites before picking this one for a face mask and a tinted lip balm. Basket was quick to fill and the checkout didn't ask me to make an account which I liked. Arrived in two days.

Emma C.
1 person found this helpful

Dearer than I expected

I have been a customer for years and usually find them good value, but this time the shampoo I wanted was actually more expensive than at my usual chemist. It did come quickly and arrived well packed, and the product is good. I'd just check prices elsewhere before ordering, as the difference was noticeable this time round.

Marion H.
3 people found this helpful

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