Zavvi

I needed a birthday present for my sister in a hurry and had never ordered from them before. Signed up in a couple of minutes, the checkout was easy and the bit I was worried about, the delivery date, was shown clearly before I paid. Only niggle was the confirmation email took a while to arrive.

I needed a replacement kettle after my old one developed a leak, and I am rather fussy about these things. Ordering was straightforward and the item arrived in good time. The price was sensible and the whole experience was satisfactory from start to finish.

The bag is lovely and the leather feels nicer than I expected for the price. Got it on my phone during my lunch break and it was done in two minutes. Arrived in a proper box with dust bag. No complaints at all.

Picked up a set of gym shorts and a t shirt for the new membership. I looked at a couple of other places first and this was cheaper for the pair. The shorts are comfy and the stitching has held up after a month of use, so that is good.

Compared with the big high street chain I usually use, this was about a fiddly sign up and the prices looked similar on paper. Once I got going it was fine, and the order turned up when they said it would. Not the bargain I was hoping for though.

Needed a desk lamp for my room at uni because the one I had kept flickering. Ordering was fine but the item took six days to get to me, which felt a bit long. The lamp itself works well and the brightness is good for reading at night.

My old laptop bag split at the seam on the train, so I needed something sturdy quickly. I compared three sites and this one came out on top for price and reviews. The padding is good and it fits my 15 inch machine snugly. Delivery was next day and everything arrived intact.

This is the best option I found for a decent wooden clothes airer without paying the earth. I checked a few sites and the price here was lower with free delivery over a set amount. It arrived assembled in parts that clicked together easily, and it holds a full load of wet towels without sagging.

I bought a dressing gown for my mother and she has worn it every morning since. The material is soft and the belt is a good length, which matters to her. Delivery was slower than I would have liked, about five days, but it arrived in lovely condition.

Compared with the same kind of item from a specialist shop, this felt flimsy and the colour was noticeably different from the pictures. Dispatch took four days, which was longer than the site said. Refund process for the wrong shade was a faff and took over a week to arrive.

Compared with the usual place I buy running kit from, the fabric on this one feels a bit thinner and the stitching is less neat. The fit is roughly what I expected for my size. Delivery was quick, but I did notice the colour looks a shade darker than the photos. For the money it is fine for training, though I would not rely on it for long races.

This is exactly the sort of thing I was after for the garage, and it is built properly. The price sits well below what the specialist shops were asking. Ordering was simple, with clear stock information and a tracking email that actually updated. Would happily order something similar again.

I bought a bedside lamp from them years ago and it still works, so when the old one broke I went straight back. This one arrived well packed and the bulb was included, which I appreciated. The only snag was the instructions, which I had to read twice before the dimmer made sense to me.

Compared with buying the same blanket from the department store, this was considerably better value and the quality was just as good. Ordering was simple and the item came well wrapped. I was pleased that the care label was clear and easy to read.

I was rather pleased that the gift wrapping was done without me having to ask, which I did not expect from an online retailer. I ordered a small gift for a friend's wedding, the item arrived a few days early and the card was included as I had requested. The checkout was clear and the confirmation email came straight away. I would happily order from them again for family occasions.

What I always notice is how the account remembers my details, so reordering takes about thirty seconds. I've been a customer since they first started and they've never let me down. Last month the tracking updates were spot on and the parcel came a day early, which is pretty much what I expect by now.

The detail I like best is that my basket stays saved between visits, so I can pick things up when I'm ready. I've ordered from them for about eight years now and the returns process has always been straightforward. Nothing has gone wrong with an order in all that time that I can remember.

Got the trainers for the gym and they came the next day, which was class. Sizing was a bit off so I had to swap a half size, and the returns form took ages to find on the site. Otherwise pretty happy with them, comfy and not too pricey for what they are.

Honestly this was the best of the three I tried, and I looked at quite a few. Price was competitive and the checkout was quick. The sizing chart was clear and the item matched the photos, which is more than I can say for the last place I ordered from.

The price is hard to argue with, and this was about half what I would pay at the big chains. The first thing I noticed was how stiff the zip felt out of the box. Delivery was fine and came on time, but the item needed a bit of breaking in before I was happy with it.