95%Would buy again
What stands out to me after years of ordering is how consistent the substitutions are, they nearly always pick a sensible alternative when something's out of stock. I've been a customer since the early days and the site has got a lot clearer. The team on the phone have always sorted out any problem for me. Delivery is reliable and the drivers are courteous with the bags.
Read moreI needed a reliable weekly shop after my hip op and I'd hoped this would take the strain off. Booking the first slot was fiddly, the page kept timing out and I had to start again twice. When the order came, two items I'd paid for were missing and I had to wait several days for a reply from their help team. I'm sure it works well for many people but it didn't suit me.
Read moreI bought the large bulk pack of nappies and the price per item worked out better than the big supermarket, which I didn't expect. The delivery charge was reasonable for a order that size and I got a slot the next morning. Everything was on the list apart from one thing that was out, and they swapped it for a similar brand without fuss. For someone counting pennies it does the job well.
Read moreFirst time using them and the shop arrived fine, nothing missing and the bags were all in one piece. Checkout took ages though, the app kept timing out when I went to add my card and I nearly gave up. The delivery window I picked was a bit vague too, they said between 4 and 7 and it was closer to half six. Not bad for a first go, I'd try again but I'd give myself more time.
Compared with ordering the same bits from my usual supermarket app, this took longer to get through the checkout and the substitutions were a bit clumsy. The items I did get were fine and the prices were roughly in line with what I'd expect from a big chain. Delivery came in the window they promised, which I was grateful for, though the driver rang the wrong doorbell first.
Compared with the big supermarket apps I usually use, this one's dearer on most things and the delivery charge is steeper. I had to swap a couple of items out of my basket because they were unavailable, which was a bit annoying. The order did turn up on time and in decent condition though.
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Venta is an online shopping business whose website is the main route through which customers browse and buy from the company. Its catalogue spans several categories, and customers place their orders directly online. The business arranges delivery of purchases to the address each customer provides at checkout.
Its customers are people who prefer to buy from home rather than visit a physical shop, though the company's own material offers little detail on its wider customer base. Reviews of the company's service, including ordering, delivery and returns, help other shoppers judge what to expect before they buy.
