Unineed

Ordered a floor lamp and it arrived in one piece which was a relief given how big the box was. Took a while to put together but the instructions were clear. Delivery was a day later than the estimate but they texted me. Looks nice in the living room.

Bought a knitted jumper from here and it was cheaper than the high street. The wool feels a bit thin but it's fine for the price. Took four days to arrive.

The bedside lamp I got in the spring was packed well and came without a scratch on it. I've been ordering bits for the house from them for years and this is the first time I've had to wait a bit longer than they said, about three extra days, but they emailed to let me know. The lamp itself works exactly as it should.

Compared with the other site I was using, checkout here is much quicker and I didn't have to re-enter my card. Delivery took three days which was fine. Only niggle is the app keeps logging me out when I switch between wifi and data.

Honestly this is the best place I've used for buying garden tools online and I've been with them since they started. The tracking is accurate and the parcels are always well protected. I've had no issues with stock or refunds over the years and the prices are fair for what you get.

Good value for a laptop bag that fits my 15 inch machine with room to spare. Checkout was quick and I got it the next working day. Nothing about it felt cheap for what I paid.

The garden bench I ordered for the back patio is the best thing I've bought from them, and I've been a customer since the early days. Delivery went smoothly and the driver rang ahead so I could be home. I've used them for smaller bits over the years and they have never let me down.

This is a good place to buy school uniform and I've used them for three years now. The jumpers wash well and the order arrives in good time before term starts. The customer care lady sorted a wrong size for me straight away. Prices are reasonable.

Needed a dress for a wedding last minute and this came up in my search. Ordered Thursday, it turned up Saturday. Fit is a bit off on the shoulders but ok. Would maybe check the size guide twice.

I bought a wool-blend winter coat from them last November and it has been very well made. The sizing was spot on, and the customer service team were kind enough to answer my questions about the lining before I ordered it.

I needed a laptop bag for uni and the cheap options elsewhere looked dodgy. This had good reviews and a clear returns policy so I went for it. Bag is sturdy, zips work, and it arrived the next day. First order and I'm happy with it.

The tea towels I bought the first time around are still going strong after loads of washes, and that's why I keep coming back. I've ordered from them for around six years now and every order has turned up when they said it would. Reordering takes about two minutes because my details are saved, which I like.

Compared with the big chains I usually check, the spec on these headphones is listed far more clearly here and the price was lower. I know the category well so I could tell the drivers and build were what I'd expect. The order turned up in two days.

Good value for the money, this is my go-to for household bits. I compared the same kitchen roll pack elsewhere and it was cheaper here once delivery was included. Turned up when they said it would. Nothing to complain about.

Got a USB-C charger from them on Monday and it arrived Wednesday which is pretty good. Works fine, cable feels a bit thin but it charges my phone ok. Price was decent compared to the big names. Would probably get another one if mine goes.

Compared with the shop I used to buy from, this is clearly more expensive and the range is smaller. Ordered a set of garden chairs and one arrived with a scratch on the arm. Getting a replacement took about two weeks of back and forth by email before it was sorted.

What struck me most was how patient the customer service team were when I rang about a mix-up with my prescription bag. They explained everything clearly and didn't rush me. I've been using the site for several years and find it easy enough to navigate.

Our kettle died on the Sunday so I needed a replacement quick. Ordered from here and it took five days to arrive which was longer than I wanted. Kettle is fine but the price was a few quid more than elsewhere. Ok I guess.

My old fridge packed in on a Friday so I needed something delivered quickly. I looked at a couple of other retailers first but their delivery dates were weeks away. This one had a slot the next Tuesday and the driver was polite. The only downside was the price was a bit above the other places I checked, but I didn't fancy waiting.

Compared to the high street shop I used to go to, this is far quicker and I don't have to queue. I've been ordering from them for about six years now and they've never let me down. The checkout remembers my details which saves time every single month and the customer service team actually picks up the phone when I need them.