Selfridges

I'm pleased to say the leather wallet I ordered is exactly as I hoped. The service was civil and the delivery was prompt. I would be happy to order from them again.

I needed a dress for a wedding in a hurry and I'm on a budget so I looked at the prices carefully. This one was more than I'd usually pay on the high street, and I felt the price was a bit steep for the fabric. The delivery was fine and it arrived in two days, but I did wonder if it was worth the extra.

A good first experience and I'd happily order again. The site was easy to use and the box I received was neat. My only gripe is the returns page is a bit confusing to find.

I did look at another department store before buying and the price there was noticeably lower for what looked like the same jumper. I went with this one because the knit is finer and the colour is true to the photos. The delivery was slower than I'd hoped, taking nearly a week, and the packaging was a bit more than necessary. It's a lovely jumper but I'm not sure it's worth the difference.

Bought a glass vase for my sister's new flat and it's exactly what I wanted. Ordered it at lunchtime and it was on the doorstep the following afternoon. Very happy with it.

I'm grateful to say the silk scarf I ordered for my daughter's birthday was very well chosen. The gift wrap was neat and the card arrived with it, which I appreciated.

Got a perfume gift set for my mum's birthday as my first order with them. It came in a proper box with the bottles wrapped separately. The checkout was easy and it turned up the day after I ordered.

Compared it with two other department store sites before ordering and this was the only one where I could see the full range in my size without clicking through forever. The fit on the shirt was better than the one I got from the high street last year. Ordered on a Friday and it was with me on Monday.

Ordered a knitted jumper on my lunch break from my phone and the checkout took about two taps because my card details were already saved. The jumper arrived the next working day in a proper bag with a handwritten note from someone in the team, which I did not expect at all. Fit is spot on and the colour is exactly the blue in the photos, so I'm happy and I'll be back for the next thing I need.

Ordered a pair of trainers on Friday night and they were at my door by Monday morning, which beat what the site said. Checkout was fine, I just used the app and it remembered my address. Only thing is the box was a bit crushed on one corner but the trainers themselves were perfect and the size is right, so I'm sorted.

I've been shopping with them since the old website and honestly they're still my first choice. The returns are straightforward and the staff on the phone have always been patient with me when I've had questions about a order.

Got a hoodie and it's a decent bit of kit. Took a bit longer than I expected to arrive, about four days, but the tracking kept me updated. Fit is good and the fabric feels solid.

Bags are sorted, would use again. Ordered on the app, the tracking was spot on and it came a day early. Only thing is the checkout kept logging me out so I had to go through it twice.

Bought the cheaper of the two pairs of trainers they had in my size. Sale price was a fair bit under what I'd paid elsewhere, and they arrived in two days. No complaints.

I needed a dark wool coat for a funeral at short notice and wanted something that wouldn't look cheap in a crowd. I know the cuts from years of buying coats and this one hangs well. The only thing is the delivery took four days when the site said two, but it arrived in time and the coat is lovely.

What always gets me is how carefully things are packed, tissue around every piece and nothing rattling about. I've ordered from them for years and not once has something arrived damaged. Even the small candle I bought last winter came without a mark on it.

I know my way around menswear and this jacket is a better cut than the brand I usually wear. Compared with the other site I checked it was a bit more money, but the lining and stitching justify it. Delivery was quick and nothing was creased.

I needed a lightweight coat for a long trip abroad that wouldn't crease in a suitcase. I've used this style before and know what to look for. The coat folds well and the delivery was on time, which mattered as I was leaving the following week.

Compared it with a rival site before buying and the other one had better photos of the actual item. This arrived a bit different to how it looked online, the colour was duller. I've had to send it back and I'm still waiting for the refund to show.

I needed a decent pair of gloves for a winter outing and these were the ones I wanted. The ordering was simple and the gloves arrived quickly. Returning the other size was a bit fiddly though, the label wasn't where I expected and I had to ring to ask.