Orelia

Ordered the pizza stone, the thing I noticed first is it came with a little pamphlet on how to season it. Arrived in two days. Quality looks good. Five minutes from start to finish on the site.

I needed a present for my sister's birthday and was short on time. Found a candle set that looked right and it arrived before the weekend. Wrapping was pretty and it came with a little card. Really handy when you're last minute like me.

Compared it to the other site I use and this one was dearer for the same trainers. Delivery was quick though, came the next day. Site is easy enough to use. Would've gone elsewhere if I'd seen the price first.

I needed a replacement kettle element after mine died and I'd looked at a few places first. Ended up here because it was the only one showing stock for next day. The item was not quite as pictured, the colour was duller than the photos. Customer service took three days to answer my email about it. Had to sort a return which was a bit fiddly.

We needed new bedding for the spare room and I was after something that wouldn't cost the earth. Ordered a set and the price was clearly better than the department stores. Delivery was a day late but it came in one piece. Quality is decent for the money.

I needed a laptop bag for a work trip and had looked at three or four places. This one had the right size and a decent reviews section. Price was in line with the others. Came next day, nicely packed.

Compared with the big chain I usually use, the prices here are noticeably lower on the same brand of running socks. Delivery took a day longer than I expected. Returns are easy enough once you find the form.

I bought a pair of sheepskin slippers for my husband and was pleased with them. The size chart was helpful, and they fit him perfectly. The delivery arrived on the date given. I'd happily recommend them to friends.

I bought a reading lamp for my study and the specific thing I liked was the dimmer switch, very handy for evenings. It arrived well protected and set up without any trouble. Instructions were clear and I'd be happy to order from them again.

I've bought from them on and off for about eight years and the verdict is they're reliable. Stock is usually where it says it is. Delivery is occasionally slow but never lost anything. Nice to deal with a firm that has been around this long.

Compared with the catalogue company I used to use, this is a great deal more straightforward. The website is clear and the delivery slot I chose was honoured. My armchair cover fitted nicely. Would order again without a second thought.

Compared to ordering from the big marketplace, this was far simpler, one seller and no confusing listings. Found a jacket I'd been looking at for weeks and it came well packed. Sizing guide was accurate too.

Bought the wireless charging pad for my bedside table and it's been brilliant. Fast charge is actually fast, my phone was full in under two hours. Packaging was tidy and nothing was crushed. Setup was plug and go. Price was good for what you get.

Honestly it's fine, the stuff I ordered was what I wanted and the price was fair. Delivery took longer than the site said, nearly a week for something listed as two to three days. Nobody told me about the delay until I emailed. Not terrible but I'd want a heads up next time.

Signed up for a credit line from my phone on the bus and had an answer before I got off. Asked for a bit more than I got and they came back within the hour to say why. Money hit my account the next morning. Easy.

Ordered a set of tools and the verdict is it's fine but slow. Took nearly three weeks to arrive and I had to chase it twice. Product itself is okay, nothing special. Customer support did eventually reply but it was a few days.

Applied for a short loan on the app late one night and got approved pretty much straight away, which was spot on. Money took a day longer than it said it would though, so I was a bit annoyed when I'd already planned my week around it. Repayments come out fine and the reminders are useful. Would use again.

What stands out to me is how consistent they've been over the years, I've been ordering from them since they first started. Prices have crept up a little but not unreasonably. Delivery is nearly always on time. The one slip last month was a missing item that they sorted within a day.

Ordered a hoodie in the sale on my phone during a break. Arrived the next working day, bag was fine. Fit is roomy, just as I like it. Took under five minutes to order start to finish. Happy with it.

I was asked to confirm my order details before it was dispatched, which I thought was very sensible. The cardigan I chose arrived well wrapped and exactly as described. The customer team were courteous when I had a question about washing instructions. I should think most customers would be satisfied with the service.