Naturalizer

Bought a fleece for the dog walks on the way to the bus. Site was fine on my phone, couldn't find the size chart at first but got it sorted. Arrived Thursday, good quality, fits well.

The first thing I noticed was the estimated delivery date changing three times after I ordered. It was meant to arrive Tuesday, then Thursday, then the following Monday. When it did come it was fine, but I had to work from home waiting for it. The order confirmation email was a bit vague about what was going on. I probably won't order from them again.

In my view this is a sound place to shop for household goods. The order was processed promptly and the goods were well packed when they arrived. I found the customer care team courteous when I had a query about a delivery window. Pricing is fair and I have no complaints at all.

Compared to the high street shop I used to go to, this is far easier and the prices are a bit lower. I have been ordering from them for about six years now and the stock has always been there when I need it. The checkout is quick and I like that I can save my details. Nothing has gone wrong in all that time so I keep coming back.

I ordered a cardigan for my husband's birthday and was pleased with how it arrived. The wool is soft and it fits him as it should. The packaging was tidy and no damage at all. A very good experience.

I needed a present for my sister's birthday that I could get in time, and this was the only place with the one she wanted in stock. Ordered on the Wednesday and it turned up on the Friday. Wrapping was lovely. Perfect.

I bought a wool throw for the sofa and it arrived in a much nicer box than I expected. The colour is exactly as shown on screen, which is always a relief. It is heavier than I thought, in a good way. I have had it a few weeks now and it still looks new.

Compared with the other place I usually use, this is much quicker to check out and the saved address filled in straight away. Ordered a set of kitchen towels and they came two days later. No fuss at all. Good.

I needed something for my mum's birthday and had left it too late for the shops, so I ordered online on a Thursday night. Delivery was next day and the item was exactly what I was after. The only thing is the gift wrap costs extra, which felt a bit steep for what it is. Otherwise it was easy and I'd order again.

My old black work shoes finally split at the sole and I needed something smart for a new job starting Monday. I searched around and ended up here because the sizing guide was clear. The shoes came two days after I ordered and fit well out of the box. They are a little on the expensive side compared with the chain stores. Still, they seem well made so far.

My phone charger packed up so I needed a new one for the weekend. Ordered on Friday, it did not arrive until Wednesday, which was a bit annoying. The charger works fine and it was cheaper than the phone shop. Would just like faster delivery.

This is the one I'd go for, having compared a few sites before settling on them. The range was wider than the others and the delivery options at checkout were clear. Everything arrived in one go, which saved me from paying twice for shipping. I'd happily shop here again.

I used to order from the paper catalogue and this beats it by a mile for ease. The website is clear and I can see everything properly without squinting. I have been a regular customer for years and never had a problem. The staff on the phone have always been very helpful when I needed them.

Would be a fine place to order from if the delivery was quicker. Mine took nearly a week and the tracking did not update for three days. The item itself was fine when it arrived. Probably would not rush to use them again.

Bought a set of bath towels and a bath mat for the spare room. Price was a fair bit under the big chains for the same thickness, delivery was free over a set amount and the checkout took two minutes. Good value, no complaints.

Honestly it is a decent place to buy if you know what you want already. The filters on the site work well and the product pages have proper measurements, which I appreciated. Returns took a bit of chasing but the refund came through. I would buy from them again.

Ordered a jacket and the colour was a bit darker than the photos. Fit is fine though. Customer service did sort a return but it took about a week to get the label. Annoying but not the end of the world.

Ordered some scatter cushions on a Sunday and they turned up the Wednesday, which was quicker than I thought. Colours looked the same as the site though the zip on one was a bit iffy.

Compared with the big high street chains, this came out about a fifth cheaper for the same bedding set. Delivery was free over a certain amount, which I hit easily. Checkout was straightforward and I got a confirmation straight away. For the money it is hard to fault.