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89%Would buy again

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Service
Price
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This score is based on 19 real reviews

Reviews (19)

Bought a kettle

Got a cordless kettle from them last month and it's been on every morning since. The box arrived a day early and everything was packed nicely. Only tiny niggle is the lid is a bit stiff to open.

Zoe V.
1 person found this helpful

delivery took longer than the site said

Compared a few places before buying a set of replacement blinds for the spare room, and the price here was the best of the lot. The ordering part was easy enough, and the confirmation email came straight away. Thing is the delivery date kept slipping by a day and nobody told me until I chased it. Blinds are fine so far, they match the pictures.

Hayley S.
1 person found this helpful

better than the other app

Used to book stuff through a different app and this one is way simpler, you just pick the thing and it's sorted. Got a parking permit sorted quickly and it's been valid for the whole week. Only thing is the app crashed once when I was trying to pay, but I just tried again and it went through.

Adam S.
3 people found this helpful

Really good first order

This is a good site and I'd say it's worth a try. I'd never ordered from them before and was a bit nervous, but the order went through without any fuss and the item was exactly what I wanted. Delivery was quick and the price was fair for what I got.

Piotr F.
0 people found this helpful

Why i keep ordering

I needed a new filter for my water jug and have been ordering from them for years now. Everything is where it should be and the prices have stayed the same.

Steven C.
1 person found this helpful

Picked up a lamp

Ordered a bedside lamp from them after comparing a few options on other sites. The one here was the cheapest and the bulb came included, which was a nice surprise. Got it within the week and it works well. Easy checkout too.

Megan H.
1 person found this helpful

Needed a replacement part

I needed a replacement part for my old vacuum cleaner and the shop I usually use had nothing in stock. I found this site and was pleased with how straightforward it was to place the order. The parcel turned up well within the timeframe they quoted, and everything was in order when I unpacked it.

Denise T.
6 people found this helpful

Needed it for the workshop

Needed a replacement for a worn part on my workshop setup and couldn't find the right one locally. Ordered from Narwal, the search found it straight off and the order went through easily. Took a couple of days to arrive but that's fine. Bit pricey compared with the specialist shops.

Andrew N.
0 people found this helpful

Not really worth the wait

Looked at a few other places before ordering a set of towels from here, and this one seemed decent on price. The towels took over a week to arrive though, and when I tried to get an answer about the delay the reply took four days. When the order did come it was fine, but the wait put me right off.

Laura H.
5 people found this helpful

first time ordering and it was fine

First time ordering from them and it was fine, the whole thing took about ten minutes. Account set up, paid, and the confirmation came straight through. Delivery came on the day they said.

Wayne S.
1 person found this helpful

way easier than the other app

Honestly this was way easier than the app I was using before, which kept making me log in again every time I opened it. Narwal just let me pick what I wanted and go, no faffing about with extra screens. I booked a slot for the Saturday and it was sorted in about two minutes. Customer service replied to a quick question I had within the hour too, which I didn't expect. Would use again, no complaints at all really.

Emily F.
4 people found this helpful

sensible prices

What struck me first was how much they were charging for delivery compared with the price of the item itself, which in this case was nothing extra. I got a set of storage boxes and they were good value for the money. Nothing to complain about.

Nicola J.
0 people found this helpful

Needed a new hose

I needed a new hose for the garden and wanted something decent before the weekend. Looked at a few places and this one had it, but the delivery took longer than I expected and the hose came slightly different from the photo, a bit shorter and lighter. It does the job but it's not quite what I had in mind.

James O.
1 person found this helpful

Good enough for the price

Good enough for what I paid, I'll put it that way. Ordered a phone case and it arrived in a couple of days. The case fits fine, though the buttons are a little stiff.

Craig H.
0 people found this helpful

cheaper than the big names

Compared to ordering from the big high street site this was way cheaper for the same thing, so I went for it. The order page was a bit clunky on my phone but I got there in the end. Stuff arrived in about three days which is fine. Would order again probably.

James M.
2 people found this helpful

The packing was very careful

I was most impressed by how carefully the items had been packed, which I did not expect at all. Everything was wrapped and nothing had shifted in transit. I ordered a set of cushion covers and they arrived promptly.

Margaret H.
0 people found this helpful

better than the other site

Used to get my printer ink from another site but this one was cheaper for the same brand and the order took two minutes. Arrived the next day. Happy with it.

Michelle G.
1 person found this helpful

bluetooth speaker

Grabbed a little bluetooth speaker off them for the garden. Sound is decent for the size and it was in the box two days later. Really easy to order, didn't need an account or anything. Would get it again.

Noah G.
4 people found this helpful

ordered a new kettle

I purchased a replacement kettle from this site after my old one gave up. The order was processed without difficulty and it arrived quickly. The only point I'd raise is that the instructions were rather brief for the model, but it works perfectly well.

Rajesh T.
3 people found this helpful

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