Monos

I needed a replacement pair of walking boots after my old ones split along the sole on a hike in the Lakes. I've been buying outdoor kit from this shop for ages and they've always been dependable. These fit well straight out of the box and the grip is good on wet rock. Delivery was prompt and the box was undamaged.

Bought the waterproof shell for the commute and it's been holding up well through a soaking week. The taped seams look properly done and the cuffs are adjustable. Good value for what you get, and it packed down small in my bag.

Compared with the other high street shops I've been using, this works out a fair bit cheaper for a similar dress. It's a proper lined fabric rather than the thin stuff you get at that price elsewhere. Delivery was quick and the free returns made it an easy call. Ordered a second one in a different colour.

I'd usually buy this sort of blouse from a high street chain, but I thought I'd try this site for a change. It's a little dearer than the chain I normally use, though the cotton is noticeably finer and it has kept its colour well after several washes. The checkout was straightforward and I did appreciate the clear size chart. I'm rather pleased with it, though I'd not say it's a bargain.

Never ordered from here before and I was a bit wary, but it was dead easy. The site is clear and the tracking updated properly all the way to my door. The top fits well and the material is soft.

Compared to the other shop I usually go to this is miles easier, the filters actually work and the pages load fast on my phone. Last time on the other site I gave up halfway through. Ordered a couple of things tonight while waiting for the kettle, so it's clearly fine. Would pick this over them every time now.

Needed a smart jacket for a wedding at short notice and this was the first place I looked. It fitted better than I expected and the lining feels decent. Ordered Thursday night and it turned up Saturday morning, which saved me from a rushed trip into town. Sorted.

I ordered a wool scarf as a birthday present for my sister and it was exactly the shade pictured. The weave is close and warm without being bulky. Everything arrived in good order and was wrapped nicely, which I thought was thoughtful. She was delighted with it, and I'm glad I chose it.

Compared with the department store I used to go to for bedding, this is a much better deal. The duvet cover is a proper percale weave, cooler and crisper than the sateen I had before. I've been ordering here for a good few years and the quality hasn't dropped. Happy with it.

Not as good as I'd hoped, the shirt I ordered is cut much slimmer than the size chart suggested and I had to send it back. The site says the chart is accurate but on this one it wasn't. Refund came through eventually but it took about two weeks from when the parcel reached the courier. I know the product area well so I'd expected better fit information.

Needed a decent gift for my dad's sixtieth and wanted something he'd actually use. I know good knitwear and this cardigan has a nice tight gauge and the wool feels rich. Ordered it on a Friday and it turned up on the Monday. Dad wore it straight away.

I bought a knitted jumper in a heavier wool and it's exactly what I wanted, the weight and the fit are spot on. The only thing was it took four working days to dispatch even though the stock said ready to go. Once it left the warehouse it arrived the next day. Would still order again.

I've been a customer here for years and it's always been dependable. Everything I've ordered has arrived when it said it would and the sizing is consistent from one order to the next. Nothing to complain about in all that time.

Honestly this is the best online shop I've used for a while, the site is quick and it's easy to find what you want. Ordered on my lunch break and it was all sorted in a few minutes. Checkout didn't ask me for loads of stuff. Good stuff, will be back for sure.

I was rather pleased to discover that the cardigan I ordered came with a lovely soft lining, which I had not expected at this price. I wrote to the customer team with a question about the care label and they replied the same afternoon, which I thought was very good of them. The cardigan arrived quickly and has been most comfortable to wear around the house this winter.