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89%Would buy again

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This score is based on 19 real reviews

Reviews (19)

Quick and no fuss

Money was in my account by the time I got home from work. Repayments are set up in the app and I haven't missed one yet. Would be a bit cheaper if the rate was lower but it's fine for what I needed.

Daniel C.
1 person found this helpful

first order was nicer than I thought

The packaging was the first thing I noticed, it came in a proper box with tissue paper and a handwritten note tucked in the lid, which I didn't expect from a site like this. The order took two days to arrive and I was happy with that. The only small thing was the size guide, I had to guess a bit and went up one size. Would order again.

Amy E.
0 people found this helpful

Used it to pay for my boiler

I used the loan to pay for a new boiler after ours packed in during January. The application was straightforward and I was told the decision within the hour, which I was grateful for given the cold. The money arrived the next working day and the monthly payments have never once been late on their side.

Patricia C.
1 person found this helpful

The funds reached me the next day

I'd been told it could take a couple of days to get the money, so I applied for a loan to cover a late train ticket and a hotel. I know a fair bit about how these loans are set up from my job in banking. The funds reached my account the next working day and the repayment schedule matched the contract exactly.

Samantha P.
0 people found this helpful

paid for the new carpets

I used the funds to have the front room carpeted and it was all done with the money in place. The form was not too long and the decision came back before supper. The payments come out on the first of the month and they've never caused me any bother.

Anne D.
1 person found this helpful

Approval took longer than I'd like

I'd like to say the whole thing was smooth, but the approval took a few days longer than they suggested on the site. I had to upload my payslips twice because the first photos were not clear enough. Once it was sorted the money arrived promptly and the repayments have been fine, so I'd still use them again.

Elaine C.
0 people found this helpful

needed it for my mother's care

I needed to cover some care costs for my mother at short notice and I wanted something I could manage without a branch visit. The process was clear and I was kept informed at each step. I'm grateful it went through so quickly.

Janet K.
0 people found this helpful

first time ordering and it was fine

Never bought from here before so I wasn't sure what to expect, but the checkout was quick and I got an email confirming the order straight away. It came in a padded envelope, nothing got damaged, and it arrived the day after I ordered, which was quicker than I thought it would be. The item looks just like the photos. Really happy with the whole thing from start to finish and I'd use them again without thinking twice.

Mohammed K.
0 people found this helpful

Still my first choice after years

They are the first place I go when I need a short term loan and I have used them on and off for about eight years. The money always lands the same day if I apply before lunch. Customer service has never kept me waiting long when I've had a question about a payment date, and the terms haven't changed in a way that caught me out.

Mohammed C.
1 person found this helpful

cheaper than the high street and no worse

I checked the high street place first and they wanted nearly double for the same kind of thing. Ordered here instead and the price was well under, and the quality seems fine after a few weeks of use. Nothing about it feels cheap. Sorted for the year and I'll keep coming back for basics.

Ashley H.
2 people found this helpful

Really pleased with this one

Brilliant, got exactly what I ordered and it arrived in two days. The tracking updates were clear the whole way through. Easy to find what I wanted on the app too. Will be back.

Abigail R.
0 people found this helpful

needed it to tide us over

We needed a bit of cash to cover the school trip and a car repair landing in the same month. I've been borrowing this way for years now and it still works the same. The approval is quick and the repayments come out without me having to think about them.

Claire C.
1 person found this helpful

better rate than the other two I checked

I compared a few lenders and the rate here came out lower than the other two I checked. Signing up took about ten minutes on my laptop. The only small hitch was the document upload, which kept timing out, but I got it through in the end.

Thomas C.
1 person found this helpful

not as cheap as the big comparison sites suggested

Compared with the rates I saw on the comparison sites, this one came out a fair bit dearer once I added up the fees. The application itself was smooth enough and the repayment app is well put together. I'd have liked a clearer breakdown of the fees before I applied, which would have saved me some time.

Hayley J.
1 person found this helpful

Better than my last lender by miles

Compared to the high street option I was going to use, this was miles quicker and I didn't have to sit in a branch. Applied on my phone on a Tuesday evening, had an answer before I'd finished my tea, and the money was in my account the next morning. Repayments come out on the date I picked, which is exactly what I wanted.

Lisa M.
2 people found this helpful

Handwritten letter came with the cheque

I was rather taken aback when a handwritten letter arrived with the paperwork, a kind touch I didn't expect from an online lender. The application itself was straightforward enough, though I did have to ring them twice as the online form kept timing out on me. Once approved the money reached my bank a day later, which suited me well. The interest is a little higher than I'd like but they were clear about it from the start.

Helen V.
1 person found this helpful

No fees for paying early

I needed a short loan to cover a car tax bill and I wanted the cheapest total I could get. Signing up was quick and the money came through the same day. Paying off early cost me nothing, which is why I'd use them again.

Jack D.
12 people found this helpful

Ended up paying more than I expected

I needed the money in a hurry for a van repair and I compared a few lenders before picking this one. The application was fine but I ended up paying more in total than I'd budgeted, and the early repayment charge caught me out when I tried to clear it. I'd been hoping for a cheaper deal and didn't get one.

Dev A.
1 person found this helpful

Still a good option after all these years

I've been borrowing from them for close to a decade now and they're still my go to when money is tight. The money has never once been late and the repayments are simple to track. I'd say the process is as easy as it was when I first signed up, which is a good thing.

Stephen W.
1 person found this helpful

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About Lux

Lux is an online retailer based in the United Kingdom that sells luxury lingerie, sleepwear and loungewear for women. The brand's range covers bras, briefs, nightwear and everyday essentials, with a focus on fit, fabric and a refined aesthetic. Customers shop through the Lux website, where orders are placed and delivered directly to their door.

Lux presents its collections online, with product pages detailing sizing, materials and care instructions to help customers choose. The company is known for its emphasis on comfortable, well-made pieces designed to be worn daily.

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