Loom & Leaf

I have been ordering from them for about six years now and they have never let me down. The site is easy to use, my usual throws and cushion covers always arrive when they should, and when I had a query about a reorder the reply came back the same afternoon. Happy to keep going.

I had been buying a similar cardigan from a department store for years, and this one is a good deal better. The wool is softer and it has held its shape after several washes. I found the checkout very straightforward, and it came in a day or two, which I was pleased about.

Needed a dress for my sister's wedding in three weeks and didn't have time to go into town. Found one on the site, ordered it on my phone at lunch and it arrived in four days. Fits well, and the returns page was easy to find if I'd needed it. Would order again.

I am very pleased with the throw I ordered, it is soft and the colour is rich. Delivery came earlier than I had expected and the box was tidy. Checking out was simple and I had no trouble with the payment. A nice piece for the armchair.

Needed a gift for my mate's birthday on Friday and forgot until Wednesday. Ordered a candle set on the app and it came Thursday, which was tight but fine. The box was a bit crushed when it arrived so I'd like better packing. Smells lovely though.

The fabric on the linen shirt is much nicer than I expected for the price, feels proper and not thin at all. Ordering was quick on the app and tracking was accurate. The only thing is the sleeves run a touch long so I'll probably get the next size down next time. Otherwise happy.

The packaging is lovely, the tissue paper and the little card made it feel like a present. The candle itself smells as described. Only thing is the lid was a bit loose on arrival, so I'd like it to be tighter. Still a nice buy.

Bought the digital kitchen scales because my old ones kept losing accuracy. I know my way round kitchen kit and these read to the gram and the display is clear. Setup was fine, though the batteries were not included, which I found mildly annoying. Delivery was quick and the scales are accurate.

Switched from my old supplier for garden twine and this is better. The cord is thicker and doesn't fray as quickly. I know this stuff well and I can tell the difference. Ordering on the site was simple and it came in two days.

Ordered a throw for the sofa and it turned up a day later than they said, which was fine really. Colour is a bit darker than the photo but it still works with the rest of the room.

The fabric softener I ordered is a good one, the scent is subtle and it leaves the towels soft. I liked that the delivery was on time and the checkout was straightforward. Glad I tried it.

Bought the cushion covers for the new sofa and they're exactly what I wanted. Zip is sturdy and the colour matches the photos. Delivery was quick, arrived the next morning. Just what I needed.

Needed new bedding for the flat after the old set wore out. Went with the cotton set and it's softer than I thought it would be. Checkout was fine but the discount code I tried didn't work for some reason. Delivery came when it said it would.

Compared with the stool I had from a local shop, this one is not as sturdy. It wobbles a little on the carpet, which I did not expect. The price was fair and the order was processed without any bother. I will probably keep it for the garden.

Bought the brass reading lamp for my husband's birthday and he's thrilled with it. The arm reaches exactly where he wants it and the switch is easy to use. Ordering was clear and the delivery was prompt. A thoroughly sensible gift, and I'm glad I chose it.

Really happy with this one, it was the easiest order I have made online in ages. Ordered a reading lamp for my mum's birthday on the Monday, it came Thursday and the box was in good nick. Checkout took about two minutes.

We needed a new blanket for the spare room as the old one had gone thin. The one I chose is warm enough but a bit smaller than I'd pictured, so I had to check the measurements twice. Customer service took two days to reply to my question about it, which was a shame. It was all sorted in the end.

Bought the desk organiser and it fits the drawer, but one of the compartments came loose straight away. The return process was a bit fiddly because the label took a while to generate. Not a disaster, but I expected more.

Best of the three I looked at, and I looked at a fair few before settling on this. Price was in the middle and the quality is clearly better than the cheaper ones. Order went through without trouble and the parcel turned up when it said it would.

Used to get my bathroom towels from a shop near work and this is better value. The cotton is thicker and they've kept their colour through several washes. Ordering was quick and they came in two days.