Kaerworld

I'd used them before with no trouble, so when a jacket zip went after a few weeks I expected a quick answer. My first email took four days to get a reply and the returns process was longer than I'd have liked. They did sort it in the end and the new jacket is fine.

We'd been using them for years for our monthly food shop when my husband's knee went and we couldn't get to the supermarket anymore. Ordering is still just as easy as it was when we started, the slots are clear and the drivers are always polite. Never had a problem with them in all that time, which is why we keep coming back.

Very happy with how this went, and it's the first time I've ordered from them. The site was easy to find my way round and the checkout let me pay without making an account. The parcel turned up on time and everything in it was what I'd picked. I'll be back when I need more.

Ordered replacement pads for my cycling shoes while waiting for a train and it was done in a few taps. The pads were the right model and arrived the next day. The one thing I'd change is the way the delivery slot picker works, it took me a couple of goes to get my preferred time.

I'd always gone into town to buy knitting wool, but this time I tried them and the choice is much wider than the shop ever was. The yarn felt soft and the dye lots matched what I ordered. I was pleased with how straightforward it all was.

I usually buy this kind of thing from a big marketplace, but this was a lot quicker to get what I wanted. Checkout was painless and the item turned up a day early. It's the same product as before, just with less hassle getting it.

I ordered a wooden clock for my study and the photos on the site gave a rather darker finish than the one that arrived. It keeps good time and the packaging was careful. I did have to ring to ask about a replacement cable, which took a couple of days to sort.

The drag on this reel is smooth right through the range, no stutter at all even when a decent fish is pulling hard. I've fished the coast for about twenty years so I know what to look for. The build feels solid in the hand and the spool sits true. Only small gripe is the packaging was a bit flimsy, but the reel itself is spot on.

Got a set of bathroom towels here and the price per towel is well below what I'd pay in the big department stores. Checkout took a minute and the delivery tracking updated properly. They're thick, hold up after several washes and the sizes are as listed.

I've been buying cards and wrapping paper from them for years, mostly because I need a steady supply for the shop I run on the side. Ordering is quick and the bulk packs are good value. Every delivery has arrived on time and the stock is always what I asked for.

Bought a floor lamp for the living room and the price was good for the size and finish. Ordering was simple and the delivery was quick. The bulb holder is a bit wobbly but it's fine once screwed in tight.

Compared it to the usual trainers site and this was a fair bit cheaper for the same brand. Ordering was dead simple on my phone. Delivery took four days though, which is longer than I expected, and I'd have liked a bit more notice.

Went with them over two other sites because they were a few pounds cheaper on the same bits. Ordering was quick and the checkout didn't fight me. Delivery was a day later than the estimate, which was a bit annoying, but nothing got damaged and it's fine for what I needed.

I know reels pretty well after years of sea fishing, and the drag on this one is smooth right through the range without any stutter. The bearings feel tight and the handle has a nice weight to it. For the money it's well made and I'd happily buy another.

Ordered a hoodie and it came the next day, which was great. The app made it easy to track and I liked picking the size from the drop down. The fit is a bit boxy but I'm happy with it.

I needed a decent set of raised bed kits for the allotment and wanted to avoid the cheap ones that fall apart. I compared three places and this one had the most sensible sizes and proper instructions. The boards came straight, the screws were all there and it went together in an afternoon.

I needed a birthday present for my sister in a hurry and wanted something I couldn't get locally. I checked three sites and this one had the best range with the quickest dispatch. It arrived the next working day and looked lovely.

Ordered a replacement chain and cassette for my commuter bike and the fitting guide on the listing was spot on. The parts were genuine and matched the spec I needed. The only snag was that one item arrived in a separate box a day after the rest, so I had to chase it up.

I bought a pair of cushions for the garden bench in the spring and they arrived well wrapped and in good time. The colour is exactly as shown on the site, which I was glad of. I did find the returns form a little fiddly to fill in, but the customer care team were kind enough to talk me through it. I'd happily order from them again.