Jack Wills

This is the best online order I've made in ages and I'm really pleased with the knitwear I picked. The colours are exactly as shown, the wool is soft against the skin, and the fit around the shoulders is flattering without being tight. The checkout was easy to follow and the email updates kept me in the loop. The delivery was early, which I wasn't expecting at all. I'd happily order from them again.

Compared with the other brand I used to buy from, the quality here is noticeably better and the cut holds its shape after washing. I've been a customer for years and the last few orders have been consistent, which is why I keep coming back.

The first thing I noticed was how light the knit is for a cotton jumper, which is what I'd want for layering in spring. The stitching on the cuffs is neat, but the colour looked a touch darker on screen than it did when it arrived, so I was a bit let down by that.

This is a lovely dress and it fits exactly as the size guide said it would. The fabric has a nice drape and the colour is rich without being loud. I've already had a few compliments when I wore it out.

I needed a dark navy knitted jumper quite urgently for my sister's funeral, and I'm afraid the high street shops near me had nothing suitable in my size. The site made it easy to find one and it arrived within a few days, though the packaging was a little crushed. The knit is soft and the colour is as shown, which I was grateful for.

I looked at a few brands before choosing this one for a cable knit, and the detail on the front was what made me pick it. The colour is lovely in daylight but the sleeves are a touch shorter than I'd like for my arms, which is a bit annoying.

Needed a replacement waxed jacket for my country walks, as my old one had finally given up. Knows the range well and went straight for the one with the corduroy collar. Fits as expected.

I'd say it's a decent shirt but it's pricier than I'd usually pay for something that feels this basic. Ordering was simple enough and it arrived when they said. I'm not sure I'll come back for another one straight away.

Compared to the cheap stuff I normally get from the big chains, this shirt feels much sturdier and the stitching looks proper. Ordered it on my phone in about two minutes during lunch, checkout was quick. Already wearing it.

I needed a smart navy coat for my son's wedding in the spring and my usual shops had nothing I liked. I ordered one from this site and it arrived a day later than they said it would, which was a small niggle but nothing to fuss about. The coat fits well and the buttons look proper. The price was a little more than I'd have liked but I think it's worth it for a coat I'll wear for years.

Looked at a few other brands before ordering a pair of chinos here, and these were noticeably more expensive for what they are. The fabit is fine and the fit is decent. Delivery took longer than I'd have liked, around ten days.

I'd say the site is very easy to use and I was pleased with what arrived. The clothing fitted as I'd hoped and the checkout was quick to get through, though I did find the size guide a little hard to follow at first.

I bought the parka for a weekend walking trip and it kept the rain off well enough, though the hood is a bit tight when zipped up. The price was higher than I'd like for what it is. Delivery was quick, but the sizing took a bit of trying to get right.

I needed a smart jacket for a wedding quickly, so I looked at a few high street shops and a couple of other online brands before settling here. The range was better than I expected and the jacket looked good in person, though delivery took a bit longer than the estimate said it would.

Got the rugby shirt for the weekend and the cotton is thick without being heavy. Ordered it from my phone on the bus and it was sorted in a couple of minutes. Fits true to size and the collar sits nicely.

I bought the quilted gilet for my commute and it's been good for the cooler mornings, with a decent amount of warmth without feeling bulky. The zip is sturdy and the pockets are deep enough for my phone and keys. It's not the cheapest option I looked at but the stitching has held up well after a couple of months of wear, so I think it's worth the money.

The tissue paper and the little card with my name on it was the first thing I noticed, which felt nicer than I expected from an online order. I ordered a knitted polo for my boyfriend's birthday and it arrived in two days, nicely folded with no creases. The site was easy to find my size on and checkout took a minute.

Compared with the brand I've bought from for years, this one feels more carefully finished, particularly the buttons and the hem on the blouse. The fit is generous through the shoulders which I appreciated. Ordering was straightforward and the packaging was tidy, and I'd happily buy from them again for everyday wear.

Bought a wool scarf from them about six years ago and I still wear it most winters. I've ordered from them a few times since, always for knitwear and always with no problems. The colour has held up well through lots of washes. Delivery has been reliable every time I've ordered.